Associate - Chargebacks Law Enforcement Agency
Associate - Chargebacks Law Enforcement Agency
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
What You Will Do:
- Collaborate with cyber cells banks and other stakeholders to investigate and resolve unauthorized/fraudulent transactions
- Respond to and manage incidents related to fraud working swiftly to mitigate risks and minimize potential losses
- Prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as required
- Communicate effectively with internal and external stakeholders providing updates on ongoing investigations and risk management activities
- Stay up to date with industry trends emerging threats and best practices in risk management and payment gateway operations
- Serve as a bridge between Cashfree and local law enforcement agencies facilitating information sharing and cooperation
- Mitigate risks associated with chargebacks and customer disputes by implementing robust and
standardized processes across business units to reduce occurrences - Continuously improve and update the chargeback and dispute service system according to card
scheme rules and requirements focusing on process optimization - Provide support to the team handling daytoday operations assisting in issue escalations and ensuring efficient resolution
- Insights on trends and strategies related to chargeback management
- Increase awareness of effective chargeback and disputehandling mechanisms among both internal and external stakeholders through education and communication initiatives
What You Will Need:
- 13 years of experience in risk management fraud prevention or a related field within the payment gateway or financial services industry
- Excellent verbal and written communication skills to effectively convey information and build relationships
- A keen analytical mind with exceptional problemsolving abilities
- Ability to work independently and collaboratively in a fastpaced environment
- Strong attention to detail and ability to handle sensitive information with discretion
Note: The ideal candidate should be comfortable working in a complete night shift to support business requirements
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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