Community Program Manager AWS Support
Community Program Manager AWS Support
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Join AWS and lead our thriving re:Post community where millions of AWS customers come to learn share and solve problems together. As the Community Program Manager youll be the driving force that transforms re:Post from a useful resource into an indispensable network of shared expertise and collaborative problemsolving. Your leadership will ensure that our community is vibrant engaged and continuously growing directly contributing to the success of AWS customers worldwide. This role offers the opportunity to make a significant impact on our global customer base while fostering a culture of collaboration and knowledge sharing.
Key job responsibilities
You will lead the development and implementation of strategies to nurture and expand our re:Post community ensuring it becomes the premier destination for AWS knowledge and peertopeer support.
* Community Growth: Develop and execute innovative strategies to boost community engagement and highquality content contributions.
* Expert Connections: Strengthen the connections between community members and AWS experts facilitating knowledge exchange and fostering a culture of collaborative problemsolving.
* Collaborative Intelligence: Leverage the power of generative AI to enhance the communitys collective intelligence empowering members to solve complex challenges more effectively.
* Recognition Programs: Create and implement programs that celebrate our most valuable contributors inspiring continued participation and excellence.
* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.
* Crossfunctional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.
A day in the life
As the Community Program Manager youll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later you could find yourself facilitating a meetup between top community contributors and select AWS experts fostering knowledge exchange and building stronger connections within the community. Youll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership showcasing how the communitys collaborative problemsolving is driving customer success.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
5 years of experience in community management preferably in the tech sector
Proven track record of developing and implementing successful community engagement strategies
Excellent communication skills able to engage effectively with both technical and nontechnical audiences
2 years of driving process improvements experience
Experience in working with developer or IT professional communities
Demonstrated success in implementing gamification or incentive programs in online communities
Experience with techniques for motivating and rewarding online community participation
Proficiency in using community management tools and systems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
You will lead the development and implementation of strategies to nurture and expand our re:Post community ensuring it becomes the premier destination for AWS knowledge and peertopeer support.
* Community Growth: Develop and execute innovative strategies to boost community engagement and highquality content contributions.
* Expert Connections: Strengthen the connections between community members and AWS experts facilitating knowledge exchange and fostering a culture of collaborative problemsolving.
* Collaborative Intelligence: Leverage the power of generative AI to enhance the communitys collective intelligence empowering members to solve complex challenges more effectively.
* Recognition Programs: Create and implement programs that celebrate our most valuable contributors inspiring continued participation and excellence.
* Continuous Improvement: Analyze community trends and feedback to enhance the re:Post experience and align it with evolving customer needs.
* Crossfunctional Collaboration: Work with various teams to ensure community insights inform product development and support strategies.
A day in the life
As the Community Program Manager youll start your day by reviewing key community metrics and engagement data. You might then review your proposals for new engagement strategies or recognition programs with others in the organization. Later you could find yourself facilitating a meetup between top community contributors and select AWS experts fostering knowledge exchange and building stronger connections within the community. Youll likely spend time analyzing customer feedback and partnering with product teams to identify ways to improve the re:Post experience. Your day might end with presenting community insights to leadership showcasing how the communitys collaborative problemsolving is driving customer success.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
5 years of experience in community management preferably in the tech sector
Proven track record of developing and implementing successful community engagement strategies
Excellent communication skills able to engage effectively with both technical and nontechnical audiences
2 years of driving process improvements experience
Experience in working with developer or IT professional communities
Demonstrated success in implementing gamification or incentive programs in online communities
Experience with techniques for motivating and rewarding online community participation
Proficiency in using community management tools and systems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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