Field Technician I
Field Technician I
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Job Description
Connect with Quadient
At Quadient we support businesses of all sizes in their digital transformation and growth journey unlocking operational efficiency with reliable secure and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day with our clients and each other. Its these connections that make Quadient such an exceptional place to grow your career develop your skills and make a real impact help our futurefocused business lead the way in powering secure and sustainable business connections through digital and physical channels .
In this role you will travel to customer locations to provide service maintenance and installation provide for equipment in the field. Their duties include installation troubleshooting and repairs. Ensures the equipment is installed and working properly but also manages customer relationships to boost customer retention and satisfaction which ultimately boosts the companys profitability.
Your role in our future
- Install service or upgrade equipment onsite at customer locations.
- Diagnose and troubleshoot technical issues providing effective solutions.
- Collaborate with customers to understand requirements and offer technical recommendations.
- Provide training and guidance on product operation and maintenance.
- Perform routine maintenance and manage stock of replacement parts.
- Document technical issues for escalation and evaluate customer needs for additional products or services.
Your profile
- High School Diploma/GED or equivalent work experience with 02 years in electrical/mechanical installation and repair.
- 12 years of customer service experience with strong communication skills for interacting with customers and teams.
- Ability to diagnose repair equipment and solve problems independently.
- Strong organizational skills attention to detail and adaptability to changing priorities.
- Willingness to travel up to 100 to customer sites with a valid drivers license and clean driving record.
- Capable of lifting or moving 55lbs with or without accommodation.
Knowledge gaps can be filled. Even if you dont satisfy every single requirement or meet every qualification listed we still want to hear from you.
#LINB1
This position has an hourly pay range of:
$17.69$26.54Quadient Inc. has standard ranges for all U.S. based roles based on function level and scope which are benchmarked against companies of similar size and provide greater transparency to candidates we share these targets on all job postings. Final salary offers are determined by multiple factors which may include (but are not limited to) geographic location and candidate experience and expertise. As such they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness work/life balance and more including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment Passion Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. Were a team of individuals with one goal but many perspectives. When you connect with Quadient you become part of a community that cares in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process please email us at
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers our business and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants regardless of background. We firmly believe in zero discrimination in employment on any basis including gender race ethnicity religion or belief national origin age disability marital status sexual orientation gender identity citizenship status veteran status and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
People. Connected.
Required Experience:
IC
Employment Type
Full-Time
