INLT Customs Brokerage a subsidiary of Amazon is looking for a Senior Customs Brokerage Lead. This position is a key member of our customs brokerage team responsible for overseeing the customer expansion strategy and . This position requires a comprehensive understanding of custom regulations and freight forwarding services a strong grasp of customs compliance and the ability to lead initiatives that optimize and expand our import customs operations.
Key job responsibilities
Lead the endtoend onboarding process for new import customers ensuring a seamless and compliant transition.
Develop tailored import/customs strategies for each client based on their trade flows commodities and regulatory requirements.
Guide customers through customs compliance setup including HS classification POA documentation and licensing.
Coordinate with internal compliance teams to ensure customers are onboarded in line with regulatory standards.
Create standardized onboarding workflows and documentation to scale customer activation efficiently.
Continuously refine onboarding processes to reduce friction and improve timetovalue.
Act as a bridge between sales operations and compliance teams to ensure alignment on customer requirements and timelines.
Provide internal teams with strategic insights into customerspecific import complexities.
Train and educate new clients on customs procedures required documentation and import best practices.
Offer proactive guidance to help customers optimize their supply chain from day one.
Track onboarding KPIs such as time to activation documentation readiness and customs clearance success rate.
Gather feedback from new clients to identify friction points and improve the onboarding experience.
4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
Bachelors degree or equivalent
Experience handling confidential information
3 years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification or similar risk or compliance credentials
Experience with SQL and Excel
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