Practice Manager for Springfield Neurosurgery - Physician Practice
Practice Manager for Springfield Neurosurgery - Physician Practice
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Job Description
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)The Practice Manager for Neurosurgery is responsible for the daytoday administrative and operational management of the neurosurgery practice. This role supports a multidisciplinary team of surgeons and advanced practice providers by overseeing clinic workflows staff scheduling patient access and coordination of surgical services. The manager ensures compliance with regulatory requirements drives quality and efficiency and fosters a culture of service excellence and team collaboration.
Key Responsibilities:
Manage daily operations of the neurosurgery clinic including staffing scheduling and patient flow
Supervise and support clinical and administrative staff
Coordinate surgical scheduling and pre/postoperative processes with providers and hospital partners
Monitor financial performance productivity and patient access metrics
Ensure compliance with policies procedures and accreditation standards
Partner with physicians and leadership to support strategic growth and quality initiatives
II. Employment Qualifications
Associates Degree in management or related field and two to four years of management experience preferably in a practice setting; or commensurate education and experience.
**Education requirement can be waived for out patient practice management experience.
Knowledge of ambulatory care; background in clinic procedures including schedule management registration use of electronic medical record patient flow billing and referrals and authorizations.
Computer proficiency including wordprocessing and spreadsheet applications and knowledge of electronic medical record and billing software applications. Excellent written and oral communications skills necessary. Ability to examine and reengineer operations and procedures. Must have experience with creating budgets and communicating financial information to staff and providers.
III. Essential Job Functions
A. Operation Management:
1. Manage the staff at a small to moderate sized practice(s) 36 providers and approximately 715 staff members.
2. Responsible for daily management of practice site(s). Motivates staff and organizes daytoday activity of the practices. Develops and refines processes to continually improve practice operations and staff workflows.
3. Performs active schedule management and manages patient access standards in accordance with BSMH policy. Manages all patient access points (phone online inperson) to establish benchmarks.
4. Provides management guidance and training to staff in daily practice operations.
5. Manages all aspects of EPIC medical records including coordination of staff and provider training; monitoring appropriate use of record and performing all necessary reporting functions.
6. Performs duties of subordinate staff when necessary to maintain practice operations.
7. Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Assists staff with payroll issues.
8. Conducts daily huddles and monthly staff and provider meetings. Prepares agendas and forwards action plans and meeting notes to Director.
9. Acts as the medical records custodial and ensures practice abides by Release of Information (ROI) standards.
10. Responsible for ensuring optimal staff and patient satisfaction by working closely with the Service Excellence Department and participating in Press Ganey surveys.
11. Ensures comprehensive network integration by monitoring patient referrals and intervening when necessary to address service issues.
12. Plays a lead role in marketing the practice by overseeing marketing strategies in collaboration with the Director and marketing department.
13. Coordinates planning and facilitating compliance with Joint Commission state and federal standards for the physician practices. Ensure compliance with system policy/procedure for all activities within the practice.
B. Financial Management:
1. Monitors financial performance on a daily weekly and monthly basis. Identifies opportunities for improvement and develops plan to implement necessary changes to meet budget. Ensures compliance to standards with focus on volume customer service initiatives productivity coding nonprovider labor building occupancy expenses and clinical supply costs.
2. Purchases supplies and insures proper values for funds expended. Evaluates invoices for accuracy codes and submits invoices to AP Invoices on a timely basis.
3. Develops annual practice budget and is accountable for practice adherence to budget and/or other fiscal goals.
4. Assists with the development and reporting of clinical metrics. Monitors performance and partners with Director and providers to create action plan. Communicates practice performance with staff and providers on a monthly basis.
5. Manages revenue cycle to establish benchmarks including EPIC work queues and date of service collections. Ensure clinic deposit(s) are processed recorded and deposited according to established protocol.
6. Responsible for the manages ordering and inventory of clinic supplies medication and equipment.
7. Assists Enrollment Revalidation Department with the initial credentialing/recredentialing of providers with all insurers.
C. Human Resources:
1. Ensures scheduling of staff to promote provider productivity as well as promote quality care fiscal viability and ensure appropriate patient access to practice.
2. Performs evaluation process for subordinate staff within each practice; compiles information for human resources department in a timely manner. Ensures that subordinate staff maintain licensure and certifications as required along with yearly competency evaluation. Provides ongoing feedback to staff of performance throughout the year.
3. Manage and track PTO/ATO usage for both staff and providers. Manages and monitors CME allowance for providers.
4. Counsels employees in disciplinary actions and/or employee termination process. Notifies site leader of any HR issues within the practice.
5. Recruits interviews and hires personnel as necessary and according to guidelines.
MercyHealth is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
MH NeurosurgeryIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Manager
Employment Type
Full-Time
