Retail Sales Associate - Full Time

COMPANY OVERVIEW

Cresco Labs is one of the largest public vertically integrated multistate operators in the cannabis industry. Our portfolio of inhouse cultivated and manufactured brands features some of the highest quality most awarded and most popular cannabis products in America. With dozens of locations nationwide our owned and operated Sunnyside dispensaries provide a welcoming positive judgementfree place to shop for anyone at any point on their cannabis journey.

Founded in 2013 Cresco Labs mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry our teams are constantly focused on supporting the needs of our fellow colleagues consumers customers and communities alike. With a focus on Social Equity and Educational Development our SEEDTM initiative ensures that our company reflects the communities in which we serve ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs we aim to revolutionize and lead the nations cannabis industry with a focus on quality and consistency of product and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If youre interested in joining our mission click the below links to join our team today!

MISSION STATEMENT

At Cresco we aim to lead the nations cannabis industry with a focus on regulatory compliance product consistency and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity strictly adhering to regulations and promoting the clinical efficacy of cannabis. As Cresco grows we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Wellness Advisor of Sunnyside* Worcester MAwillbe responsible for advising customers (recreational medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the companys mission to normalize professionalize and revolutionize cannabis. You will use your customer service product knowledge and adherence to state compliance regulations to ensure a bestinclass experience. Wellness Advisors are responsible for the customer lifecycle from checkin to consultation order fulfillment to checkout. In this role compliance with applicable state and company regulations will be at the forefront of all tasks.

At Sunnyside we believe the employee experience is paramount to all. With a strong focus on training development diversity and authenticity our employees experience both personal and professional growth. As a Wellness Advisor you will have:

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards.
• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• Experience in a dynamic role that combines problem solving inventory management teamwork technical skills and customer service!

Our dispensaries are typically open 7 days a week and we value flexibility to work across opening and closing shifts as well as weekends and holidays. Parttime schedules will be 1525 hours a week and typically based around peak hours.

WHO YOU ARE

• You are energetic possess strong interpersonal skills and work well with others. Collaboration is key to our teams success!
• You enjoy people! Consulting our customers listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You usechallenges as opportunities to acquire or master skills!
• You hold yourself to a high level of integrity. In an industry that is highly regulated we trust in our employees commitment to always do the right thing.

CORE JOB DUTIES

• Greet customers ensuring a bestinclass experience.
• Build customer relationships by asking questions about and listening attentively to customer needs fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and crossselling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the companys Point of Sale system following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records sales deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

REQUIRED EXPERIENCE EDUCATION AND SKILLS

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening closing weekends and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and productrelated information in a professional consultative manner.
• Must be able to lift carry and balance up to 50 pounds 100 pounds with assistance).

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical dental and vision insurance a 401(K)match program FSA/HSA programs LTD/STD options life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by fulltime or parttime roles location or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.