Manager Career Services

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competencybased degree programs WGU is also committed to being a great place to work for a diverse workforce of studentfocused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $65400.00 $107900.00

Job Description

*This position will be onsite in our Salt Lake City Utah office*

Position Summary

Lead the career services advising team providing essential support to WGU Certificate students and alumni throughout their career development journey while maintaining close collaboration with the Student Experience team. Support the creation of integrated career services for students in certificate programs ensuring comprehensive assistance for students and alumni in career education job search and pursuit of employment opportunities aligned with their academic pursuits. Continuously broaden the client/user base and scope of services to offer a diverse range of support. Collaborate with various university teams to create a holistic career experience throughout the student journey. Contribute to the of strategic goals and initiatives while spearheading the expansion of clientele and service offerings to meet evolving needs.

Essential Functions and Responsibilities:

Supervision and Leadership

• Collaborate with the Senior Manager Student Experience to make strategic business decisions that prioritize and enhance the student experience ensuring initiatives align with and enrich the learners educational journey.

• Manage the career services advising operations to ensure efficient timely and effective programs and services to its users.

• Supervise lead and provide direction for a team of direct reports focused on educating students and alumni in career management and mobility.

• Manage staff performance evaluation and professional development including merit consideration and related personnel matters.

• Assess team needs to design effective training materials and resources that drive continual improvement of services.

• Lead tailored and group staff training sessions to foster advisor professional growth and elevate the quality of coaching services provided.

• Develop and execute effective onboarding and training processes for new staff.

• Participates in professional development activities to ensure professional growth and knowledge needed to provide effective leadership and program development.

Operations Management

• Collaborate with the Senior Manager to develop comprehensive short and longrange operating plans encompassing budgets programs personnel technology and equipment while also jointly assessing the efficiency of procedures and processes including the utilization of technology for service delivery.

• Constantly monitors analyzes and evaluates current scope of services offered through career services and plans implements and directs new programs based on departmental strategic goals and initiatives.

• Collect qualitative and quantitative data on student interactions with the career services department leveraging this information to drive program enhancements initiatives and projects.

• Offer backup assistance and support to the advising team as required which may involve helping with escalated appointments.

• Curate blog content contributed by the advising team ensuring it aligns with organizational goals and audience needs while also helping manage advising/education website content and operational communications.

• Coordinate and handle significantly complex and critical operational functions.

Knowledge Skill and Abilities

• Demonstrate the WGU cultural beliefs and leadership principles in all aspects of service to students employees and partners of WGU. Influence through direct and indirect management.

• Responds with urgency to organization needs and exhibits excellent judgment to deliver results.

• Must be technologically competent: Data entry Outlook email and calendar MS Office database or equivalent experience is required.

• Strong understanding of data collection reporting and analysis.

• Team player and demonstrated ability to work in a collaborative work environment.

• Excellent interpersonal verbal writing and listening skills with ability to work effectively with other university departments with all levels of management and diverse groups of people; ability to present information to large and small groups of employers and/or students.

• Ability to work independently with only minimal management oversight and exercise broad independent judgement.

• Strong ability to be attentive to detail. Ability to work cross functionally with other university departments.

• Ability to multitask and maintain a high level of organization in daytoday processes.

• Basic management knowledge to lead such as work scheduling prioritizing coaching and process . Broad knowledge of the job area obtained through education and/or experience.

• Proficiency in developing and reporting success metrics and measurable benchmarks including collecting analyzing and presenting data.

• Familiarity with career management tools such as Handshake Big Interview and other integrated job databases.

• Proficient in computer skills including Microsoft Word Excel Access and internet navigation with the ability to quickly adapt to and master additional software relevant to the Career Development profession.

Job Qualifications:

Minimum Qualifications:

• Typically requires a University Degree or equivalent experience and a minimum of 3 years of supervisory experience.

• 3 years minimum experience leading teams of direct reports demonstrating adaptability nimbleness in decisionmaking and creative thinking based on student behaviors departmental needs and other relevant factors.

• Understanding change management methodologies such as ADKAR to effectively navigate organizational transitions and ensure the successful adoption of new initiatives to meet evolving departmental needs.

Preferred Qualifications:

• Masters Degree preferred

• Experience building new career programs in an educational or nonprofit setting.

• Demonstrated project management time management organization and team coordination skills.

• Understanding or familiarity with NACE Principals for Ethical Practice and other career related best practices.

• Proficiency in metric measurement data collection reporting and analysis.

Working Conditions

• Periodic travel required for college summits regional commencements inperson planning sessions etc.

Disclaimer: This Job Description has been designed to indicate the general nature essential duties and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties responsibilities and qualifications that are required of the employee to do this job. Duties responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employmentatwill rights at any time.

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Position & Application Details

FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.