Technology Support Specialist PC 2073 TSPEC SY2526
Technology Support Specialist PC 2073 TSPEC SY2526
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1 Vacancy
Job Description
Effective start date: 7/1/2025
Position Title: Technology Support Specialist Base School: TBD
Pay Grade: 19 Period of Employment: 12 months
Description Approved/ Revised: 06/2024 FLSA Status: NonExempt
Supervised by and/or Reports to: Coordinator of Information Technology
General Responsibilities: Provide technology support for all schoolbased administrative/instructional computer activities.
Essential Duties:
(This list is intended solely as an illustration of the various types of work performed. The omission of specific duties does not exclude their addition if they are similar to or a logical extension of the position.
Technical Support
- Provides technical support for the school building(s) assigned including:
- Provides installation maintenance service and repair of computer equipment.
- Troubleshoots computer hardware software and peripheral system problems.
- Coordinates with support vendors for repair and replacement services of faulty/obsolete computer equipment and components.
- Sets up installs and tests new computer hardware and software applications.
- Designs implements and reviews preventative maintenance programs.
- Responds to service requests and provides customer support inperson and/or remotely via telephone email or other communication methods.
- Sets up installs and supports computerbased technologies utilized for student assessment and testing.
- Interacts with Information Technology staff to install troubleshoot repair and provide reliable network infrastructure and services.
- Assist Information Technology staff in providing Active Directory accounts and email monitors networkbased services such as home folders and applications.
- Supports Instructional Technology Training Specialist assigned to the building(s) in providing professional development and training to staff.
- Develops understanding of staff training requirements.
- Prepares written documentation to assist staff with technology use.
Local School Affiliation
- Attends all local school faculty meetings and makes oneself available to attend department meetings.
- Attends all technology committee meetings for the school building(s) assigned.
- Researches and recommends upgrades replacements and new purchases of computer technology for computer workstations laptops mobile devices mobile labs printers servers interactive presentation systems etc.
Administrative Responsibilities
- Develops and implements technology policies and procedures as defined in the MCPS School Board Regulations and Policies.
- Tracks all work in the IT ticketing system.
- Maintains a current inventory of all technology equipment.
- Assists with information management in the administrative areas of the school.
- Communicates changes in network design services with ITS Staff.
Staff Development
- Communicates training needs of local building staff to the Instructional Technology Training Specialists.
- Provides staff with technical knowledge on how to perform basic tasks listed under the Virginia Department of Education Technology Standards for Instructional Personnel as listed in the MCPS Technology Plan.
- Provides assistance to laboratory teachers learning to manage users and network resources effectively.
- Performs other duties as requested.
Requisite Knowledge Skills and Abilities:
- Working knowledge of all installed instructional and administrative software.
- Strong written and verbal communication skills.
- Effective interpersonal skills for working with teachers administration and students.
- Knowledge and experience working with Windows and Apple platforms and experience in the administration of standalone and networked hardware software and cabling.
- Knowledge of TCP/IP networking; including network addressing switching routing DHCP and 802.11 wireless networks.
- Serve as role model.
- Ability to work flexible hours as required to support systems and applications.
Requisite Education and Experience:
- Must possess a high school diploma or equivalent; Associates degree preferred in Computer Science or a related field.
- Minimum of three 3 years of experience supporting computer hardware and applications.
- Industrystandard certifications preferred.
- Must possess a valid motor vehicle license with a good driving record.
Physical Requirements:
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see read talk hear handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment such as but not limited to: a personal computer calculator copier and fax machine. Some climbing stooping kneeling crouching reaching standing walking pushing pulling lifting grasping or repetitive motions required.
Manassas City Public Schools (MCPS) does not discriminate in employment nor in the provision of educational programs services and activities on the basis of race color religion national origin sex gender identity sexual orientation pregnancy childbirth or related medical conditions age marital status veteran status disability genetic information or any other basis prohibited by law.
This job description is intended to accurately reflect the position activities and requirements. It is neither intended to be nor should it be construed as an allinclusive list of the responsibilities skills or working conditions associated with the position. The administration reserves the right to modify assign or remove duties as necessary.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
