Director of Customer Care
Director of Customer Care
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Director of Customer Care
Were looking for a dynamic Director of Customer Care to lead and develop our customer support team as part of our TTMT 360 service. This role is responsible for ensuring highquality support provided by phone and email by our Customer Care Coordinators while fostering team development and executing departmental goals aligned with company standards.
Duties:
- Communicate and execute team goals ensuring timely completion of objectives.
- Monitor and balance workloads across Customer Care Coordinators.
- Oversee training performance management professional development and quality assurance processes.
- Lead regular team and 1:1 meetings to support development and align on expectations.
- Ensure compliance with documentation standards and internal procedures.
- Team with other department leaders to ensure a consistent reliable client experience.
Requirements
- 13 years of leadership experience required
Skills
- Excellent communicator
- Detail oriented
- Adaptability
Our benefits and culture are focused on providing a worklife integration to best support our team. The benefits offered for this role include:
- Competitive Pay
- Flexible Scheduling after training
- 401k Plan with 3 Employer Contribution
- Generous Paid Time Off 23 days annually (prorated first year)
- 10 Paid Holidays including a Floating Holiday
- Paid Parental Adoption & Foster Care Leave
- Comprehensive Benefits Package Including Medical Dental Vision & Company Provided Life Insurance
- Voluntary Dependent Care Account & Flex Spending Account
- Voluntary Life Insurance & Disability Insurance Coverages
- Supportive & Collaborative Culture
- Annual performancebased merit increases exceeding national average
- Growing Company with Internal Opportunities
- Training and Education Provided including Professional and Personal Wellness
- Community Involvement
Required Experience:
Director
Employment Type
Full-Time
