Program Advising Assistant
Program Advising Assistant
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1 Vacancy
Job Description
Status: Fulltime nonexempt
Schedule: Business hours are 8:30 am 4:30 pm CST Monday Friday. 37.5 hours per week during office hours
Reports to: Program Advising Manager
Direct reports: None
Start date: ASAP
Location: Chicago IL USA (hybrid)
About Us:
IES Global is a notforprofit study abroad and internship provider dedicated to transforming the lives of nearly 10000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago we offer 400 programs in 85 locations worldwide partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.
IES Global comprises a collective of brands including IES Abroad IES Internships Customized & FacultyLed Programs and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education integrate diverse perspectives prioritize student health and safety and strive to better the world through our Global Good Commitment.
For nearly 75 years we have been a trusted leader in global education committed to diversity equity inclusion and antiracism. We actively recruit underrepresented students and provide millions in scholarships each year celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team fostering an inclusive welcoming workplace where talents from various backgrounds collaborate and grow.
Join us at IES Abroad and become part of a community dedicated to creating global leaders and lifechanging experiences.
Overview:
The Program Advising Assistant supports the work of the Program Advising team approximately 85 of the time and the Office Services team approximately 15 of the time. The position will support program advising responsibilities including advising students and families by phone email and virtually; will be responsible for tasks that help to advance enrollment goals; and will support other departmental projects and activities. This position will have reception duties answering incoming calls led by the office services team each workday for one hour and will serve as receptionist on full days as required by the office services team.
Essential Job Responsibilities & Duties
Assist advising team with outbound and inbound calls and emails to students and families about IES Abroad program predeparture processes or requirements such as application processes course preregistration visas housing etc.
Assist advising team and management team with ongoing and ad hoc projects as needed.
Provide support for data audits.
Monitor and answer active switchboard during fulltime receptionist breaks and PTO; provide friendly and helpful service to callers; route calls to the correct party.
Knowledgeable of the business processes and organizational structure in order to accurately and efficiently route calls and provide information about the organization to callers.
Assist with office services administrative tasks several times per year including shipping and/or production projects as requested.
Commit to and demonstrate values and promotion of diversity equity inclusion and antiracism.
Any other task or duty as assigned or required
Experience Qualifications/Skills
- Minimum one year of administrative and/or student support services experience
- Basic Microsoft Office application skills required; database and phone systems experience preferred.
- Strong written and verbal communication skills (onphone & inperson)
- Must be courteous professional helpful and able to work well under pressure
- Must be able to work effectively and independently with minimal supervision
- Ability to demonstrate values and promotion of diversity equity inclusion and antiracism required.
- Strong attention to detail with the capacity to maintain accurate records
- Ability to learn new systems quickly and handle projects independently
- Ability to prioritize multiple projects simultaneously and to meet deadlines
- Creative and independent problemsolving skills
- Exceptional team player: proactive and responsible with the ability to assimilate and manage information rapidly from multiple information sources
- Able to lift at least 15 lbs
- Regular and predictable attendance is an essential function of this position
Education Licenses and/or Certifications
- Bachelors degree
Hiring Salary Range
$27/HR
Benefits Eligible
Yes
IES Abroad offers a wide range of benefits for eligible employees including health retirement and paid time off. Information about the benefit offerings can be found on our website: to Apply:
All applicants should submit an application includingcover letterresume andsalary requirementsby clicking Apply at the top of this page.
Please visit for more information about working at IES Abroad. If you require an accommodation with the application process please emailus: .
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employees abilities and promoting workforce diversity.
We are proud to be an equal opportunity employer and do not discriminate against any applicant on the basis of race color ancestry sex (including pregnancy) age national origin citizenship religion marital status disability sexual orientation gender identity and/or expression veteran status and/or any other status protected by applicable laws.
Employment Type
Full-Time
