Customer Service Lead
Customer Service Lead
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia South Africa United Kingdom Canada and the United States. An essential service provider to Healthcare Daniels Health & Sharpsmart were founded with the vision of making healthcare safer we have achieved this through innovative safety products and clinicallyfocused waste services that lead the industry.
Above is our why; our how is delivering the highest standard of service we can which is why were looking to strengthen our Customer Service team. The candidate were looking for is someone who takes ownership and is comfortable with leading others who has selfdriven initiative and a do what it takes attitude to deliver a rightfit solution for our customers. As a growing company we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills and prove their ability to do what it takes.
Working hours for this role are Monday to Friday 37.5 hours
Take a look at what our team have to say: Our Culture Sharpsmart
Key Responsibilities
- Managing all customer interactions through calls emails and cases and in a timely and professional manner within an agreed service level
- SLA performance and reporting
- Process adherence receiving documenting investigating and resolving all requests/complaints in line with SLA
- Ensuring cases are raised in line with guidelines conducting full root cause analysis
- Review and interpret Power BI reports files records and other documents to obtain information to respond to requests.
- Coordinate timelyadditional stock requests as per the processes
- Data gathering analysis and cooperation with other key roles
- Encourage and gather Customer feedback
- Constantly look for new ways to better/improve the customer experience and looking at customer service trends.
- Involvement in bids and tender solutions
- Customer site visits
Candidate Profile
- Someone with initiative discipline and focus; who has a passion for problemsolving building relationships and delivering a great customer experience. You will directly interact with our customers to deliver a quality customer experience.
- Selfmotivated to problemsolve and drive resolutions for our customers
- Flexible adaptable and able to prioritize no two days are the same!
- Strong attention to detail in checking work quality and accuracy
- 2 years of administrative and customer service experience within retail or hospitality or corporate will be considered
- Intermediate to Advanced computing skills (Microsoft office etc.
- Salesforce experience would go a long way!
- Good communication skills both written and verbal with recordkeeping discipline
- Proven experience in improving processes and procedures
- Driving license & ability to commute to Spennymoor
What we offer
- Competitive salary package plus bonus potential
- Private Healthcare and Dental care options via a globally recognised provider
- Employee benefits scheme including financial planning gym scheme discounts across a range of retail days out & leisure travel motoring food & drink plus much more.
- Genuine investment throughout your career for professional development
- Stability as an essential service to healthcare ensuring a nonseasonal and stable business environment
Employment Type
Full-Time
Key Skills
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