Network Technical Specialist - TasGRN NOCC
Network Technical Specialist - TasGRN NOCC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Employment Type
PermanentClosing Date
1 May 2025 11:59pmJob Title
Network Technical Specialist TasGRN NOCCJob Summary
As a Network Technical Specialist you will provide technical service solutions and support to the networks infrastructure products and services supplied and operated by Telstra.Job Description
We are seeking a highly motivated and customerfocused Network Technical Specialist to join our Tasmania Government Radio Network Operations Control Centre (TasGRN NOCC) team. This role involves working closely with Enterprise customers Emergency Service Agencies and Government to provide endtoend Managed Networks services including Incident Jeopardy Problem and Change Management functions.
Key Responsibilities:
Provide skilled and effective customer service and assurance support to deliver the highest levels of service experience.
Manage all customer communication needs across incident management service requests problem and change management in a timely and professional manner.
Implement correct escalation procedures in relation to Network faults and outages.
Identify and drive continuous improvement opportunities through business process and service initiatives.
Collaborate effectively with internal and external stakeholders to achieve positive business outcomes for our customers.
Key Skills and Qualifications:
Availability to work in a rotating shift roster 24x7x365
Reliable means of transportation as the role is based in Hobart CBD (shift work from home is not available for this role).
Welldeveloped problemsolving and clear verbal and written communication skills.
Ability to work with agility and maintain excellent situational awareness under pressure/
Customercentric attitude change agent mentality and Continuous Improvement mindset.
Positive Can Do attitude with strategies to maintain showing up with your A Game.
Technical Expertise:
Good understanding of transmission technologies IP networks devices and protocols.
Understanding of ITIL framework & ISO9001 Quality Management principles.
Solid understanding of computer systems and network fundamentals.
We fully embrace flexibility and choice at Telstra and its as unique as you. We believe every role can flex in some way and encourage you to work where when and how you are most engaged safe and productive. Talk to us about how a role could be flexible for you!
We encourage applications from people of all abilities and backgrounds including Aboriginal and Torres Strait Islander peoples the LGBQTI community linguistically diverse and people living with disability. When you apply you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.
On the cusp of the next technological transformation in the digital world Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of whats possible with technology.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
