Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Technical Account Manager Digital Media

The Technical Account Manager (TAM) is situated in the Digital Media Support delivery team and is assigned to one or more of Adobes largest and most strategic customers. The TAM demonstrates a balance of deep and broad technical abilities along with outstanding customer service and account management skills. As the primary postimplementation contact for the customer they are their Adobe customer services advocate drive their technical success and they focus on providing proactive services that improve customer operational health with Adobe solutions.

What youll Do

• Develop engaging relationships across the customers organization
• Thoughtfully expertly and professionally communicate at all levels especially in complex emotionally charged situations bringing people together with the common goal of meeting objectives resolving issues meeting project timelines and accelerating success
• With a deep understanding of each customers technical and business strategies requirements priorities and how Adobe products are implemented in their environment identify needs and propose solutions that will accelerate their success
• Assess customer health technical risks and opportunities and build/implement mitigation plans
• Anticipate problems and proactively work with customers to avoid or lessen impact
• Engage in or take charge of meetings calls and other discussions to convey ownership assertiveness prioritization organization direction and progress
• Own and complete customer status calls and reporting and provide regular knowledge transfer sessions and service reviews with customer and partners
• Think strategically about business product and technical challenges as you help our customers realize their business objectives pertaining to our software
• Advise customers on upcoming releases and possible impact and guide through complex environment changes
• Help customers overcome significant issues that arise (lead technical and critical issues) succeed in their business using our technology and services expand their usage of our products be a reference to prospective customers and be a longterm and loyal customer
• Make and meet all commitments building trust with customers and coworkers
• Collect common questions techniques and standard methodologies in daily workflow sharing that information by regularly creating and improving knowledgebase content
• Drive innovation influence roadmap and improve process across the Adobe ecosystem
• Consistently and regularly update customer and account information keeping it current
• Accountable for all actions and reinforces accountability across all Adobe employees and teams in delivering to operating and service level targets
• Expertly and considerately mentors/coaches team members on accurate process and methods that ensure customer service excellence
• Work generally during the customers core business hours with occasional extended or oncall hours as needed
• Travel when permitted to customer sites (approximately 510

What you need to succeed

• Degree in related subject area of the technical industry. Equivalent experience will be considered
• 5 years of fulltime experience in technical account management consultative technical customer support and/or related role in technology space
• Extensive experience working in complex enterprise IT environments in consulting support account management or development roles
• Executive presence and finesse in all communications with strong conflictresolution skills
• Successful customerfacing skills to include running presentations and coordinating and running highprofile customer calls and meetings
• Fluent German and/or French in addition to English is preferred

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to makeaccessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.