Service Coordinator
Service Coordinator
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0-1years
$ 24 - 28
1 Vacancy
Job Description
SERVICE COORDINATOR (Permanent)
Our client an international manufacturing company with US headquarters in the Buffalo area is looking to hire a Service Coordinator to join their growing team. This reports directly to the Global Service Coordinator and works closely with various departments to ensure seamless operations.
Responsibilities:
- Field calls from customers to gather information schedule service appointments answer questions and resolve issues
- Develop positive relationships with customers to ensure positive experiences and satisfaction is achieved
- Collaborate with Sales teams Field Service Technicians and Tech Support among other departments regarding any issues returns coordinating service calls etc.
- Process service orders warranty claims/returns purchase orders and service requests
- Offer costeffective suggestions/solutions to customers experiencing issues
- Track service projects through completion ensuring all information is accurately reflected in service management system
- Develop and perform rolerelated workflows to ensure weekly/monthly/annual habits are created
- Assist in the process of product returns
- Ensure compliance is maintained at all times regarding company policies and HR regulations
- Complete special projects when necessary
- Other tasks as assigned
Details:
- Position is fulltime direct hire
- 100 inoffice
- Standard 40 hours/week 1st shift
- $24.00 $28.00/hour depending on experience
- 2 years experience in a fastpaced customer service role; may be open to entrylevel candidates
- Associate degree preferred
- Great interpersonal and communication skills (written and verbal)
- Professional
- Strong MSOffice skills/experience (Word Excel Outlook)
- Ability to multitask and prioritize
- Maintains a high level of confidentiality
- Relocation not available
- Candidates must be authorized to work in the United States; Visa sponsorship is not available
- All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites:
Employment Type
Full Time
