Customer Service Appointment Coordinator
Customer Service Appointment Coordinator
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Job Description
This is a remote position.
Role Name: Customer Service & Appointment Coordinator
Schedule:
8:00 AM 5:00 PM Pacific Time MondayFriday
Client Timezone: Pacific Time (PT)
Role overview
As a Customer Service & Appointment Coordinator youll be the vital first point of contact for customers seeking cooling and heating solutions in Southern California. This role combines customer service excellence with scheduling expertise where youll help customers solve their comfort needs while coordinating with our expert technical team. Youll receive comprehensive training on our industryleading software systems and processes with opportunities for performance bonuses and career growth. This position offers the perfect blend of problemsolving customer interaction and technical coordination in a supportive growthoriented environment.
Responsibilities
Welcome and assist customers via phone with their heating and cooling needs
Guide customers through their service requests while gathering essential information
Schedule and coordinate service appointments using our advanced scheduling system
Provide accurate information about our services maintenance options and pricing
Maintain detailed customer records and service histories
Process service requests efficiently while ensuring customer satisfaction
Coordinate with field technicians to optimize scheduling
Handle customer followup communications via email when needed
Manage appointment scheduling to maximize efficiency
Support customers through their entire service journey
Requirements
Excellent English communication skills with a professional phone presence
Strong customer service orientation and problemsolving abilities
Basic computer proficiency including Microsoft Office suite
Ability to learn and master our scheduling software
Detailoriented with strong organizational capabilities
Reliable internet connection and quiet work environment
Comfortable working US Pacific Time hours 8:00 AM 5:00 PM PT)
High school diploma or equivalent
Previous customer service experience preferred
Ability to maintain composure in fastpaced environments
- Incentives and commissions provided
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
.
Employment Type
Full Time
