2nd3rd Line IT Support
2nd3rd Line IT Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
32000 - 32000
1 Vacancy
Job Description
- Provide 2nd and 3rd line support for the South Africa office and remotely assist the wider business
- Maintain and manage all local IT infrastructure including:
- Firewalls (WatchGuard)
- Network switches (Aruba)
- Routers and wireless infrastructure
- VMware servers and onpremises hardware
- Ensure local systems remain secure by:
- Applying security patches and firmware updates
- Managing vulnerability scans and remediations
- Monitoring system logs and identifying potential security issues
- Perform regular checks to ensure uptime and availability of critical systems
- Act as handson support for user devices (laptops desktops printers)
- Proactively identify and suggest improvements to systems networks and processes
- Document systems procedures and changes clearly and accurately
- Collaborate closely with the UKbased technical team on project work upgrades and new implementations
- Manage local IT inventory and assist with procurement planning
Requirements
- Minimum 3 5 years of experience in a 2nd or 3rd line IT support role
- Strong experience supporting and managing:
- Firewalls (preferably WatchGuard)
- Managed network switches (Aruba or similar)
- VMware virtualised environments
- Windows Server operating system
- Good working knowledge of networking fundamentals (VLANs VPNs DNS DHCP)
- Understanding of IT security best practices and basic vulnerability management
- Strong troubleshooting and root cause analysis skills
- Ability to work independently and manage time effectively
- Proactive approach to finding and delivering improvements
- Clear professional communication skills (both written and verbal)
- Ability to build technical documentation
Minimum 3 5 years of experience in a 2nd or 3rd line IT support role Strong experience supporting and managing: Firewalls (preferably WatchGuard) Managed network switches (Aruba or similar) VMware virtualised environments Windows Server operating system Good working knowledge of networking fundamentals (VLANs, VPNs, DNS, DHCP)
Employment Type
Full Time
