IT Support Engineer

Summary

The IT Support Engineer is responsible for proper high quality and timely execution of their job obligations.

Responsibilities

• • First/Second line IT support for company internal users and contractors.
  • Installing configuring and troubleshooting user laptops workstations printers mobile devices and other office IT equipment
  • Configuring administering and updating Windows MAC Linux operating systems on user devices.
  • Managing user device environment using user device management tools.
  • Creating and managing user accounts in Okta AD Azure AD o365 and other systems.
  • Physical network related tasks (patching device installation ports assignment).
  • Server and network equipment installation and maintenance cable patching in data centers and server rooms.
  • Keeping inventory of IT purchases and assets creating/updating inventory records assigning equipment to users auditing inventory performing decommissioning.
  • Working closely with the facility and security teams to resolve security issues.
  • Constant development and improvements of local IT infrastructure.
  • Performing other duties as asked by the manager which are related to this position.
  • Replacing colleagues or direct manager during their vacations sick leaves and other absences. Replacement takes place during working time and it is not considered as additional work.
  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
  • Accounts management.
  • Providing IT assets management according to internal procedures.
  • Providing service/system operations and regular/adhoc maintenance to ensure fulfilment of service availability and security requirements.
  • Providing accurate service/system metrics data and reporting on service/system availability capacity and security.
  • Timely issues resolution escalation to third party suppliers and problem analysis and resolution.
  • Provisioning system updates and deployments according to respective internal procedures.
  • User request fulfilment according to established SLAs.

Qualifications :

• • Secondary (higher special etc.) education.
  • Good written and spoken English.
  • Fundamental IT skills hardware OS applications networking security.
  • Minimum 2 year experience in supporting user IT devices hardware and software.
  • Experience using and managing workstations in heterogeneous environment remote management services filesharing collaboration email and directory services.
  • Fundamental knowledge of IT procedures and security principles.
  • Certifications on IT systems administration/support preferred
  • Enterprise employment experience preferred.
  • Certification on installation and maintenance of Data Centres hardware and infrastructure preferred.
  • Certification on electrical safety qualification preferred.
  • Knowledge on managing IT assets inventory.
  • Knowledge of server OS and networking devices configuration installation and maintenance preferred.
  • Experience in installation and maintenance of Data Centres hardware (servers networking) and rack infrastructure (racks cabling).
  • Knowledge on fundamentals of Data Centres operations racking cooling cabling power.

Additional Information :

Evolution is a marketleading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18000 EVOlutioneers across 30 markets worldwide working in product innovation software development IT solutions game hosting and business support. Evolutions dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated businesstobusiness solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an awardwinning digital powerhouse of entertainment products and services with an everexpanding lineup of product brands: Evolution Live NetEnt Red Tiger Ezugi Big Time Gaming Nolimit City and DigiWheel.

#EVOPAL

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime