Jewelry Store Incharge is responsible for overseeing the daily operations of a jewelry store ensuring smooth customer service managing inventory and achieving sales goals. They also handle staff supervision store presentation and compliance with relevant regulations.
Key Responsibilities:
Customer Service:
Providing excellent customer service addressing inquiries and resolving complaints.
Sales Management:
Meeting or exceeding sales targets implementing sales strategies and promoting products.
Inventory Management:
Monitoring inventory levels placing orders and ensuring accurate stock control.
Staff Supervision:
Training motivating and mentoring staff ensuring adherence to company policies.
Store Operations:
Maintaining store cleanliness presentation and security and adhering to health and safety regulations.
Financial Management:
Preparing reports on sales and other metrics managing expenses and ensuring accurate financial records.
Compliance:
Ensuring compliance with all relevant laws and regulations including those related to the sale of precious metals and gems.
Skills and Qualifications:
Customer service skills:
Ability to communicate effectively with customers build rapport and address their needs.
Sales skills:
Proven ability to drive sales meet targets and build customer relationships.
Inventory management skills:
Experience in managing inventory levels placing orders and ensuring accuracy.
Staff management skills:
Ability to train motivate and supervise staff ensuring a positive work environment.
Communication and interpersonal skills:
Strong communication skills both written and verbal and the ability to build relationships with customers and staff.
Organizational skills:
Ability to manage multiple tasks prioritize effectively and maintain a clean and organized workspace.
Knowledge of jewelry:
Understanding of different types of jewelry precious metals and gemstones.
Financial literacy:
Ability to understand and manage financial reports budgets and expenses.