IT Service Manager Mumbai Exp5 - 8 years
IT Service Manager Mumbai Exp5 - 8 years
Posted on :
22-04-2025
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1 Vacancy
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Job Description
Job Title: Java Developer with DevOps
About the Company:
Our client is a leading IT Technology & Services Management MNC committed to providing stateoftheart IT solutions to a wide range of internal and external clients. They are dedicated to driving digital innovations in the insurance sector and are associated with a major insurance group in Germany and Europe. Operating in 26 countries globally with a strong focus on Europe and Asia the group offers a comprehensive suite of insurances pensions investments and services utilizing advanced technologies such as Cloud Digital Robotics Automation IoT Voice Recognition and Big Data science.
Location:
Hiranandani Garden Powai. We welcome candidates who are open to relocating to Mumbai.
Experience:
58 years
Requirements
Role & Responsibilities:
- Incident / Problem / Change / Service Request management
- Service Level Management and Reporting
- Extraordinary communication and coordination skills
- Strong analytical skills
- Steering and constantly improving the most efficient run model for IT applications
- Taking responsibility for stable operations based on Service Management guidelines according to ITIL
- Having indepth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services
- Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level
- Monitoring services according to Company IT and Application Managed Services standards
- Ensuring that products in your responsibility fulfil global IT Compliance Security as well as Service Management standards.
- Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency.
- Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes
- Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards
- Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs)
Technical Skills:
- University degree in a technical discipline or ITrelated education with several years of professional working experience
- Deep experience in IT Service Management and in managing of global distributed teams.
- Good experience in provider management of outsourced services with off near and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills
- Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape
- Preferably basic knowledge of SAP .Net and Microsoft application development methodologies application lifecycle and (Azure) cloud management
- Pronounced analytical conceptual and planning skills as well as ability to work independently and practically
- Knowledge of hybrid cloud architectures especially based on IaaS and PaaS services
- Excellent command of English and German
- Team player and clear customer focus open to establish new ways of working
Technical Skill'- Experience in designing Java applications. Strong experience in creating front-end layers of software in Java technology: Java, Spring boot, Hibernate, Spring - Expert understanding in SOA, ESB, Messaging, Event Processing technologies - Experience with relational and non-relational dbs like SQL Server, My SQL, Casandra or Mongo Redis/mem-cached for implementing caching solutions - Experience in AGILE (SCRUM) methodology and ability to define product life cycle - Strong foundation knowledge around integration technologies such as MuleSoft, Apache Storm, Kafka etc. - Presentation skills with a high degree of comfort with both large and small audiences Secondary Skills: ----- " Need to work closely with Business and Technical Stakeholders to understand the functional and non-functional requirements.
Employment Type
Full Time
Key Skills
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