Wise Platform Operations Product Specialist
Wise Platform Operations Product Specialist
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1 Vacancy
Job Description
We are looking for a Product Specialist to join the Wise Platform Operations team to help our customers receive their funds faster globally.
As a Product Specialist in Wise Platform Operations your role will revolve around leading operational excellence for Wise Platform partners. You will primarily be a project manager with an emphasis on operationalizing new products or features and improving existing operational processes connected to the product domain making sure that the processes scale well are efficient and mitigate or minimize risks. You will own the teams impact on KPI improvements and risk mitigation initiatives for Payment Operations and other teams with special focus on Americas. You make sure set KPIs are relevant and impactful. You will take full ownership of projects from initial scoping to final implementation which includes assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering Risk Compliance Customer Support Finance Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable automated systems and processes.
Qualifications :
Your Mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hardearned money with the worlds first platform to offer true multicurrency banking.
In this role youll add to that mission by:
Identifying prioritizing and addressing key drivers hindering scalability for Payment Operations connected to Wise Platform with a focus on Americas;
Ensuring the impact on other teams affected by changes in domain is being considered (such as other Payment Operations teams Finance Treasury Compliance etc.
Taking full ownership of projects from initial scoping to final implementation including assessing problem size and impact creating rollout plans collaborating across teams conducting testing and refining solutions;
Translating customer needs into operational processes supporting insights with datadriven analysis;
Proactively initiating and prioritizing projects based on team and customer need; driving innovation and improvements in processes;
Collaborating effectively with internal and external stakeholders to support the operationalization of new products or enhancements to existing ones and to solve complex problems and incidents related to their area of ownership ensuring timely and relevant communication;
Developing efficient operational processes that minimize manual workload working closely with stakeholders and requiring minimal guidance;
Coordinating with relevant risk teams to assess mitigate and manage risks associated with your domain and Payment Operations;
Ensuring that Key Performance Indicators (KPIs) are always relevant and impactful. Establishing KPIs and Service Level Agreements (SLAs) for new products/features and processes. Monitoring and responding to changes in SLAs and KPIs serving as the key escalation point for significant breaches;
Acting as the firstlevel escalation point for cases and crises within the area of expertise capable of handling incidents effectively;
Participating in mentoring other Payment Operations Specialists and partnering with other Product Specialists.
Additional Information :
- $86$97k base
- Click HERE for more info on our benefits Austin
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
