Customer Service Representative I
Customer Service Representative I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Purpose:
The Customer Service Representative I is responsible for providing professional effective and efficient customer service for all internal and external customers by using excellent indepth knowledge of company policies and procedures and Idaho Public Utilities Commission requirements. The customer service center performs a variety of customer facing duties is responsible to take a high volume of customer calls respond to emails and website portal requests process customer requests to turn on and off water and make payment plans.
Primary Duties/Responsibilities:
- Ensure customer calls/contacts billing collections cashiering field orders and other customer service functions are handled effectively timely and efficiently in a knowledgeable and positive manner.
- Receives investigates and resolves customer calls emails complaints and inquiries pertaining to billing collections and other customer service functions.
- Responsible to achieve customer service metrics and satisfaction levels.
- Ensure all service orders are complete and entered into CC&B.
- Promotes/explains company initiatives programs and processes to customers and obtains appropriate information from customers (ACH ebilling conservation etc..
- Assist with routing new development for meter reading and entry into CC&B.
- As requested participate in other initiatives such as but not limited to CC&B Upgrades Web Upgrades or other special projects at the direction of the Customer Service Supervisor Manager or Director.
Qualifications :
Education/Experience/Background:
- High School Diploma/GED is required.
- 13 years of experience in a customer service center or equivalent Veolia work experience preferably in a Regulated Utility.
Knowledge/Skills/Abilities:
- Demonstrated ability to deal with customers clients and regulators in a courteous professional and diplomatic manner.
- Finetuned organizational interpersonal and problemsolving skills to create positive interactions with customers.
- Strong communication (oral and written) and listening skills to understand the customers situation and respond effectively by phone email in writing or in person in a helpful and professional manner.
- Practiced problem solving and critical thinking skills to determine solutions to a customers problem resolving issues effectively.
- Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively.
- Demonstrates patience and politeness especially when interacting with difficult or irate customers.
- Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals.
- Flexibility ability to fillin as needed to cover critical tasks/roles.
- Attention to detail in order to follow company processes and Commission rules.
- Integrity ability to maintain confidentiality of customer information.
- Ability to prioritize and manage multiple competing work priorities successfully.
- Ability to function in the digital world using computer laptop tablet smartphone devices and software to communicate and perform and record work.
- Proficiency with Google Products.
Additional Information :
Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental and vision insurance. In addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
