Service Delivery Manager
Service Delivery Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Service Delivery Manager (SDM) is responsible for overseeing the endtoend delivery of IT services ensuring they are aligned with business needs and delivered within agreed service levels. The SDM plays a key role in managing the full lifecycle of specific IT services or service groups from design to deployment and ongoing management. This includes reviewing servicelevel agreements (SLAs) overseeing operationallevel agreements (OLAs) and ensuring compliance with governance frameworks such as the Change Advisory Board (CAB).
Qualifications :
- Bachelors degree in Computer Science Information Technology or a related field.
- Proven experience in IT service delivery or service management roles.
- Strong knowledge of ITIL principles and service management frameworks.
- Experience working with SLAs OLAs and technical governance boards.
- Excellent stakeholder management communication and organizational skills.
- Ability to work across global and local teams and influence without authority.
Preferred Qualifications
- ITIL v4 Certification.
- Experience with enterprise IT environments and complex service ecosystems.
- Background in technical analysis architecture or infrastructure delivery is a plus.
Responsibilities
- EndtoEnd Service Delivery:
- Manage delivery of IT services across their entire lifecycle.
- Conduct SLA reviews with Global Business Lines (GBL) and Business Units (BU).
- Follow up on OLAs ensuring they include and meet all security and compliance requirements.
- Ensure all servicerelated changes comply with governance principles and are reviewed by the Change Advisory Board.
- Service Lifecycle Management:
- Maintain deep application knowledge for assigned services.
- Perform technical needs analysis and define technical concepts.
- Lead service design costing and deployment into production.
- Manage ongoing service delivery performance and continuous improvement.
- Prepare budgets and forecasts for defined services.
- Service Design & Planning:
- Analyze business demand and specify requirements for new services.
- Estimate costs for deployment and operational phases (RUN).
- Collaborate globally and locally to ensure alignment and feasibility.
- Business Engagement:
- Establish operating agreements service levels and delivery processes with business stakeholders.
- Identify and assess new IT service opportunities in collaboration with business partners.
- Service Management & Operations:
- Oversee capacity planning and performance monitoring.
- Ensure services meet quality performance and availability targets.
- Coordinate incident problem and change management for assigned services.
Additional Information :
This is an excellent opportunity to work on cuttingedge financial projects that are at the forefront of transaction and payment services. This role provides the opportunity to make a significant impact in a rapidly evolving financial landscape.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
