Client Service Coordinator
Client Service Coordinator
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Job Description
The Client Services Coordinator (CSC) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSC oversees all nonclinical aspects of the provision of care that includes the utilization of authorized hours the vetting of potential candidates and the management of communication between clients field staff and office personnel.
Additionally the CSC position is responsible for the processing of all billing claims and the management of the electronic health care record (EHR). The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Director of Operations or the Administrator
Duties and Responsibilities
- Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
- Establishes effective communication & utilizes critical thinking and problemsolving skills to serve as the primary point of contact for all nonclinical issues or questions between clients field staff and office personnel.
- Processing and scrubbing all billing claims.
- Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
- Sets proper and realistic expectations with clients regarding MGAs service capabilities.
- Collaborates with recruiting team to address long and shortterm staffing needs by communicating clientspecific requests.
- Assist with other duties per business needs.
Qualifications :
- Bachelors Degree preferred
- 2 years experience in customer service role
- CPT billing experience
Additional Information :
Benefits include:
- Base annual salary of $65000 $70000
- Health Dental & Vision Coverage
- Health Savings Accounts (HSAavailable if enrolled in a high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAPavailable if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 7 Company Paid Holidays
- 100 Basic Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & LongTerm Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
- Pet Discount Program
All your information will be kept confidential according to EEO guidelines.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
