Consultant, Client Service
Consultant, Client Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To attend to customer queries hand up cheque books transaction cards (e.g. ATM Credit Cards) Statements and to identify customer needs and cross sell Bank products as required. To migrate to more appropriate channels or segments clients upon positive identification of the Customers needs.
Qualifications :
Type of Qualification: First Degree
Experience Required
2 - 3 years
Experience in customer service sales or account management roles at branch and should have demonstrated ability to handle client inquiries complaints and provide tailored solutions.
Proven track record of managing client relationships effectively. Experience in acting as the primary point of contact for clients resolving issues and ensuring satisfaction.
Hands-on experience with Customer Relationship Management (CRM) platforms like Salesforce. Should have experience with all the online banking system and knowledge of how-to onboard clients to use these services offered by the bank.
Strong written and verbal communication skills and have ability to build rapport and maintain long-term client relationships.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Embracing Change
- Interacting with People
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
