Customer Experience Quality Performance Associate
Customer Experience Quality Performance Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Youll love it because you will:
- Responsible for ensuring the accuracy of knowledge resources so the customer Experience team can easily access information needed to deliver expected levels of service.
- Create materials for a wide array of learning needs including product launches operational updates onboarding and upskill training.
- Leverage insights from the Quality Assurance team customer satisfaction survey results and consumer insights findings to determine where additional training or resources might be needed. Craft any subsequent needed resources and training.
- Assist in the success of initiatives related to the improvement of our customer experience.
- Help elevate the SPANX brand and build engagement and loyalty with our customers
- Analyze qualitative and quantitative data and identify opportunities. Provide actionable recommendations to improve the customer experience
- Respond to emails social media comments DMs tagged photos story mentions and tweets
- Be a passionate advocate for the SPANX brand and most importantly our customers needs
Qualifications :
We require...
- A Bachelors degree in a related function or equivalent experience.
- 35 years of experience of customer experience quality management and/or training teaching experience in a consumerdriven company (preference for DTC ecommerce fashion/retail)
- Demonstrated ability to communicate ideas and results effectively both verbally and in writing to technical and nontechnical audiences
- Strong analytical deductive reasoning and problemsolving skills; demonstrated ability to use data to guide decisionmaking
- Embraces new ideas; seeks out diverse perspectives; reassesses experiments and brainstorms to generate ideas and insights; thinks in new and different ways to create innovative approaches and solutions.
- Understands written information; writes clearly succinctly and correctly avoiding jargon and complexity; structures written information to meet the audiences needs and stimulate interest.
- Identifies the information needed to address an issue; gathers information from routine and nonroutine sources to support decisionmaking; assimilates new information quickly; masters new techniques easily.
- Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; shows commitment to the organization.
Additional Information :
Spanx is proud of our continued Progressive People Practices
- Company Healthcare Plan: $0.00 out of pocket (Employee only benefit)
Fertility testing and treatment are included in Spanxs medical plans even without the diagnosis of infertility. - Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a halftime schedule 20 hours per week) for up to four additional weeks with fulltime 40 hours per week) pay.
- Mental Health Days: 10 days
- 401K: Matched up to 4 with immediate vesting.
- PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)
- Flex Friday: Yearround half day Fridays!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
