Program Manager
Program Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The GTM Vendor Solutions team is searching for a Program Manager to flex across multiple vendor programs at scale. They will partner closely with global crossfunctional leaders across LinkedIns organization to help solve problems and establish scalable vendor programs. They will build connective tissue across leaders teams and programs to create leverage optimize growth and scale the business within a vendor portfolio.
The Program Manager will leverage their experience in vendor programs program management effective communication relationship building skills and analytical abilities to build bestinclass vendor operations. They will help ensure any issues escalated by our clients or internal partners are dealt with in a swift manner and will maintain continued communication at the different stages of resolution.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
Responsibilities:
- Act as lead to ensure our vendor programs are set up properly the teams are adequately trained and program success is measured consistently
- Serve as support SME for the vendor teams to ensure they know the value of our products how best to engage with our customers to maximize value creation and the behaviors that highfunctioning support reps need to focus on
- Provide program stakeholders with regular updates on performance and collect feedback to discuss with our vendor partners directly
- Serve as a consultant to our various stakeholders to identify opportunities where we can help their teams to focus and scale by leveraging our vendor network
- Managethe Vendor Solutions operating modelthroughforecasting planningdeployingand trainingteams
- Lead crossfunctional development of new contracts and updates to existing contracts
- Manageknowledge transfers & process optimizationwithour vendor partners
- Effectively manage the daytoday operations in collaboration with our vendor partners
- Design reporting standards for operational metrics service level requirements and process KPIs and own running metric reviews w/ different audiences
- Provide quality checks monitoring performance against service level agreements and addressing any issues through corrective action plans around KPIs
- Think like an owner and have an impact outside of your core functions by demonstrating leadership providing leverage and producing results that will help our team effectively scale
Qualifications :
Basic Qualifications:
- 5 years of experience in program management management consulting and/or operations
- 2 years of experience in vendor management/vendor operations
- Experience inorganizational communication presentation and clientservice skills
- Experience in MS Office (Outlook Word PowerPoint and Excel)
- Ability to travel both domestically and internationally
Preferred Qualifications:
- Ability to effectively manage time prioritize tasks and work within deadlines with little supervision
- Experience in working with Oracle Salesforce Microsoft Dynamics Tableau and project management software solutions
- Ability to present data in an effective actionable manner
- Ability to work well in ambiguity with the ability to think strategically with a proven track record of providing consultative and data driven solutions
- Ability to demonstrate analytical background and experience with statistical analysis return on investment modelling
- Ability to work effectively with crossfunctional teams
- Lifelong learner who embraces change w/ the ability to pivot based on team and business needs
- Calm under pressure; ability to not only think creatively during crisis moments but also to bring new ideas to drive innovative solutions
Suggested Skills :
- Program management
- Management consulting
- Vendor management
Additional Information :
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
