Director - Issuing Solutions - Product Strategy and Growth Operations
Director - Issuing Solutions - Product Strategy and Growth Operations
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1 Vacancy
Job Description
Visas ValueAdded Services division (VAS) is one of the three core revenue growth drivers for the company. VAS enable Visas clients to deliver secure reliable and convenient payments experiences for their customers. In fiscal year 2024 VAS revenue grew by 22 and our top 265 largest clients now use on average 22 VAS solutions.
The NA VAS Issuing Solutions team is accountable for financial and operational performance of Issuing Solutions in North America.
The role will support the Senior Director of NA Issuing Solutions across strategy and growth initiatives. The Director of Roadmap Planning & Growth Operations will be responsible for the regional product roadmap working handinhand with product and sales leaders to develop business cases and support for new product capabilities / enhancements influencing product prioritization decisions creating visibility for sales and business leaders into the status of requested functionality and managing endtoend quarterly planning activities for the region.
This role is essential for leading the discovery definition and prioritization of product investments that open verticals and markets enable client success delight customers ramp up partners and drive our strategic and revenue goals. The Director will ensure the North America VAS leadership team is equipped with the data and insights to meet growth imperatives.
This position can be based in the San Francisco Bay area with minimal travel expected. The role reports to the Senior Director Issuing Solutions for North America.
This is a hybrid position. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50 or more of the time based on business needs.
Responsibilities
Lead initiatives related to multiyear strategy for the North America VAS business which considers nuances relevant to the region (e.g. issuer and partner ecosystem and client needs local banking regulation opportunities for inorganic growth). Work closely with crossfunctional and regional teams bringing timely and useful insights and analytical support to drive key initiatives in North America.
Drive continuous innovation and outsized revenue growth through disciplined iteration of both shortterm revenue opportunities and longer term big bets.
Manage the North American regions Issuing Solutions product roadmap.
Engage global product leadership to incorporate NA needs into global product roadmap by
Developing business cases to support proposed product enhancements
Understanding tracking and coordinating dependencies in enhancement requests across various product portfolios
Identifying synergies across feature requests and working with product and solution leaders to rationalize backlog and / or solutioning more holistic approaches to solving client pain points
Serving as conduit for synthesizing client feedback for product requirement purposes to ensure Voice of the Customer is represented
Maintaining a prioritized backlog of feature / capability needs for the NA region by product portfolio based on Voice of the Customer insights
Develop usecase segment and clientspecific perspectives on solutions that solve key client problems/needs. Support strategy development informed by market sizing and competitive landscape for the products.
Enhance and optimize processes by which new enhancement requests are raised. Develop regionspecific prioritization frameworks to support effective and factbased prioritization.
Run NA region components of quarterly prioritization / planning processes.
Develop selfservice reporting for sales leaders into status of proposed feature enhancements.
Develop reporting for regional leadership into financial implications of product roadmap (e.g. to support tradeoff analysis and reprioritization exercises).
Influence product roadmap decisions for Issuing VAS across the broader Visa organization.
Support annual and quarterly budgeting processes.
Strong candidates should thrive on working independently within a complex and often ambiguous environment to drive rigorous factbased recommendations to stakeholders and juggle multiple initiatives at once.
Qualifications :
Basic Qualifications
- 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Bachelors and 10 years of relevant experience most likely found in technology portfolio or product management roles
Preferred Qualifications:
- 12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
- Experience in and/or significant exposure to the payments industry preferred
- Experience with technical requirements collection documentation and management
- Ability to independently lead and manage projects with multiple workstreams with proven leadership success over a wide variety of functional business problems
- Ability to structure and manage complex crossenterprise projects and processes with multiple stakeholders at both senior and junior levels
- Superior analytical and problem solving skills with demonstrated intellectual and analytical rigor attention to detail and ability to structure and analyze sophisticated financial modeling
- Strong interpersonal and leadership skills to influence and build credibility as a peer with functional and regional leaders within Visa
- You are a strong selfstarter team oriented collaborative diplomatic and flexible with excellent presentation skills including strong oral and writing capabilities
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 178400.00 to 218750 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
