As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you!
include the following:
- Assist all guests during and throughout their arrival and departure.
- Maintain cleanliness safety and order in all of his/her work areas.
- Insure all complaints are handled in a caring and professional manner with the proper followup action taken. Follow up logged and communicated to Front Drive Manager.
- Be a Fairmont Sonoma Mission Inn & Spa ambassador an essential first or last contact for our VIPs and group guests.
- Maintain open lines of communication with all other hotel departments especially the Director of Front Office Operations/Guest Services Manager/Supervisor and the Front Desk/Royal Services/Bell staff.
- Assist the Front Office Managers in various projects completing assigned work in a timely and professional manner.
- Coordinate Golf Club movements
- Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of Bell person & Valet service standards
- Assisting with replacing propane at the firepits
- Covering up the firepits and outdoor furniture during inclement weather
- Ensure the outdoor furniture is neatly arrange and organize.
- Assisting with all & any food service items & other equipment being returned to their respective departments
- Managing the inventory and maintenance of the bikes and bike equipment along with the lawn games and setting up & storing the lawn games daily
- Actively supporting all hotel committees (Green RiiSE Healthy & Safety Guest Satisfaction Heart of House)
- Reporting all engineering maintenance and housekeeping requests & concerns
- Immaculate grooming
- Able to lift 30 pounds and to walk up and down 3 flights of stairs
- Have a clean valid CA divers license
Hourly rate $19.50
Qualifications :
QUALIFICATIONS
- The ideal candidate should be able to demonstrate problemsolving skills and the ability to deescalate conflicts.
- To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge skill and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Open availability so set days off Must be available weekends/ Holidays/ mornings/ Nights
- Customer service experience a plus
- Excellent written and verbal communication skills
- Computer knowledge
- Cash handling
.
Additional Information :
Fairmont Sonoma Mission Inn & Spa an elegant Spanish missionstyle Inn boasts exceptional accommodation in the heart of Wine Country. As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime