Lobby Ambassador
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Job Description
The Lobby Ambassador position is a critical role in ensuring guest satisfaction and maintaining the hotels reputation for excellence. The successful candidate will be responsible for the following duties:
- Greet and acknowledge each guest with appropriate formality maintaining professional demeanour at all times.
- Provide a courteous farewell to departing guests ensuring their experience concludes positively.
- Address guest requests concerns and needs with utmost urgency and professionalism prioritising guest satisfaction as a paramount objective.
- Maintain impeccable personal presentation adhering strictly to company policies regarding uniform standards and hygiene.
- Demonstrate active listening skills when interacting with guests ensuring a customercentric approach and appropriate handling of complaints.
- Facilitate interdepartmental communication to ensure seamless guest service delivery.
- Strictly adhere to VIP protocols providing distinguished service to highprofile guests.
- Process and respond to guest feedback forms suggestions and complaints with due diligence.
- Participate in mandatory training programmes and departmental meetings to maintain and enhance professional standards.
- Actively contribute to environmental conservation efforts including waste reduction proper chemical handling and promoting sustainable practices.
- Uphold the highest standards of personal hygiene and appearance recognising the critical nature of guestfacing roles.
Qualifications :
- Education: at least High school or vocational diploma
- Experience: At least 2 years of experience in the industry.
- Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic German French English or Russian
- Courses and Training: Prior attendance in seminars and training related to the job.
- Computer Literacy: MS Office applications Front Office programmes (Fidelio Opera etc..
- Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
