Cloud Solutions Engineer IGT1 Lanka Sitecore
Cloud Solutions Engineer IGT1 Lanka Sitecore
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Job Description
About the client: Sitecore
Sitecore delivers a digital experience platform that empowers the worlds smartest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the only company bringing together content commerce and data into one connected platform that delivers more than 500000 digital experiences every day. Leading companies including American Express ASOS Carnival Cruise Lines KimberlyClark LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers.
Our employees are our foundation. Sitecore is built upon a diverse group of passionate innovative and collaborative individuals located across four continents and over 20 countries. The Sitecore values of Foster Collaboration Push Boundaries Take Ownership Cultivate Community and Customers First are what drive and unite us across the globe. Learn more about the Sitecore values here: is experiencing spectacular growth all over the world. To build on Sitecores success and growth were looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science with CMS knowledge and Cloud administration experience to join our Managed Services team.
Key Responsibilities:
- Provision support and maintain our customers cloud and onpremise environments and Sitecore products
- Implement and maintain tools for monitoring and operations
- Implement and maintain tools for logging and reporting
- Troubleshoot and resolve issues in nonproduction and production environments
- Respond to service disruptions while maintaining SLA uptime
- Participate in a 24/7 oncall rotation along with our other engineers. Will need to carry laptop when oncall and have internet and phone access
- Proactive monitoring to ensure that issues are being identified and addressed in realtime
- Implement and maintain the highest level of security standard and ensure client data integrity
- Collaborate with customers and engineering for new release planning
- Develop and maintain documentation on operational procedures
- Automate and streamline production operations and processes (PowerShell/MS runbook)
- Execute scheduled maintenance and optimization services
- Assist in infrastructure design estimating and communicating with clients and prospects
Qualifications :
Preferred Skills and Experience:
- At least 3 years of client technical support experience
- Excellent command of English
- Infrastructure and network knowledge
- Network and application security knowledge
- Knowledge of Sitecore Adobe Wordpress or other CMS
- Application support experience
- Experience with Load Balancing Solutions
- Azure / Cloud administration experience including scripting and automation
- Database knowledge in MySQL MS SQL MongoDB
- Experience with Cloud and Sitecore is an advantage
- Experience with load testing tools is a plus
- Experience with CDN/WAF solutions is a plus
- 24x7 oncall experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
