Associate Smart Water Support Specialist

Responsibilities

• Handles and resolves customer connectivity WiFi networking and app support issues through phone and email queues for Moens Internet of Things (IOT) products in a call center environment. Escalates complex issues to the IOT Support Specialists and/or Sr. IOT Support Specialist
• Delivers a customer experience that helps to drive unsolicited positive word of mouth advertisement for Moen Incorporated
• Effectively explain technical information to users of all knowledge levels
• Process handle and escalate tasks and issues as required while gathering and documenting appropriate data and steps taken
• Log and document all customer interactions in Moens cloud based solutions (C4C)
• Consistently deliver reliable and professional support to customers while utilizing product knowledge and indepth technical and diagnostic skills.
• Respond calmly and effectively to all customer situations while having a positive attitude
• Achieve individual and team goals objectives and performance targets
• Stay up to date with the latest technology trends and best practices
• Collaborate with internal teams to resolve issues

Qualifications

Qualifications :

• Bachelors degree is preferred. 
• Minimum of 1 year of experience in a technical support call center help desk or field service environment required
• Proficient with homebased wireless networking solutions IOT and smart home devices
• Basic experience with mobile devices (Android and Apple) and digital voice assistants
• Good interpersonal skills required; ability to interface with customers in a manner which instills confidence in Moens products and business; ability to successfully interact with variety of customers and work through challenging situations.
• Skilled in written and verbal business  communication
• Selfmotivated and ability to work independently and with a team
• Must be able to work scheduled shifts. Call center hours are MF 8a7:30p and Saturday 118; this position will be expected to work rotating shifts

Additional Information :

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $35000 $44000  *Actual pay will vary based on qualifications and other factors.  Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.

Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell ThermaTru Larson Fiberon Master Lock SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts we invite you to voluntarily share your gender ethnicity and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at  and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.