Spa Supervisor
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Job Description
The Spa Supervisor at Fairmont Doha plays a key role in supporting the Spa & Wellness leadership team in ensuring the smooth daytoday operation of the spa. This role ensures guests receive a worldclass spa experience aligned with the brands luxurious standards while leading and inspiring a team of wellness professionals in delivering authentic personalized service.
Key Responsibilities
Guest Experience:
Welcome and assist guests throughout their spa journey ensuring a memorable and seamless experience.
Maintain detailed knowledge of spa treatments services and retail offerings to guide guest choices.
Manage guest feedback concerns or special requests with professionalism empathy and discretion.
Operational Oversight:
Oversee daily operations of the spa including therapist and receptionist scheduling room readiness and inventory levels.
Support implementation of standards procedures and protocols in line with Fairmont Spa guidelines.
Ensure cleanliness maintenance and ambience of the spa environment meet fivestar luxury standards.
Team Leadership:
Supervise train and motivate spa therapists attendants and receptionists to ensure high service delivery and operational efficiency.
Conduct regular briefings and support ongoing development and wellness training for all team members.
Foster a positive team culture that reflects Fairmonts values of empathy excellence and innovation.
Sales & Revenue:
Promote retail and treatment sales through team coaching and upselling strategies.
Monitor daily revenues and support the Spa Manager in meeting monthly sales and performance targets.
Health Safety & Hygiene:
Ensure adherence to hygiene health and safety regulations across all spa areas.
Support the proper handling of chemicals equipment and guest information.
Qualifications :
Qualifications & Skills
Diploma or certification in Spa Therapy Wellness or Hospitality.
Minimum 23 years of experience in a supervisory role within a luxury spa or wellness setting.
Knowledge of spa booking systems (e.g. Book4Time or similar) and Microsoft Office Suite.
Exceptional communication skills in English; knowledge of Arabic or other languages is an advantage.
Strong leadership presence guestoriented mindset and a passion for wellness and holistic experiences.
Flexibility to work varied hours including weekends and public holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
