Assistant Manager - Learning Development

Job Purpose:

The Assistant Manager of Learning & Development is responsible for supporting the design delivery and management of training programs and initiatives aimed at enhancing the skills and performance of employees. The role ensures that all learning programs align with the organizations objectives and contribute to the overall development and engagement of employees.

Key Responsibilities:

1. Training Needs Analysis:

   • Work with department heads and team leaders to identify training needs based on performance assessments departmental goals and employee feedback.

   • Develop and maintain a training matrix for each department.

2. Training Program Design & Development:

   • Assist in the creation and adaptation of training content ensuring it aligns with the companys goals culture and employees learning preferences.

   • Design and develop engaging interactive learning materials (e.g. presentations manuals eLearning modules).

   • Collaborate with external vendors to source training programs when necessary.

3. Training Delivery:

   • Facilitate and deliver training sessions (both inperson and online) on various topics such as leadership customer service technical skills compliance etc.

   • Ensure the training environment is positive engaging and encourages learning and participation.

4. Training Administration:

   • Organize and coordinate logistics for training programs including scheduling room setup and ensuring necessary resources are available.

   • Maintain training records and ensure that employee progress is tracked and documented.

5. Program Evaluation & Feedback:

   • Collect feedback from participants to evaluate the effectiveness of training programs.

   • Analyze training results and suggest improvements or new approaches based on participant feedback and performance metrics.

   • Prepare regular reports for management on the success and impact of training initiatives.

6. Learning Management System (LMS) Administration:

   • Manage the LMS ensuring all training materials are uploaded and employee training records are uptodate.

   • Monitor employee progress and usage of the LMS providing assistance as needed.

7. Employee Development:

   • Promote a culture of continuous learning and professional development across the organization.

   • Support the development of leadership succession planning and career progression programs.

8. Collaboration & Stakeholder Management:

   • Collaborate with HR management and other departments to ensure training programs meet company needs.

   • Build strong relationships with external trainers consultants and vendors to ensure the quality and relevance of training offerings.

9. Compliance & Industry Standards:

   • Ensure all training programs comply with relevant industry standards and legal requirements.

   • Stay uptodate with trends and best practices in learning and development.

Qualifications :

Qualifications & Requirements:

• Education:

  • Bachelors degree in Human Resources Business Administration Education or related field.

  • Relevant certifications in learning and development or training (e.g. CPLP ATD etc. would be an advantage.

• Experience:

  • 2 years of experience in learning and development training coordination or HR.

  • Experience with Learning Management Systems (LMS) is preferred.

  • Previous experience in a leadership role or as a trainer is an asset.

• Skills:

  • Strong understanding of instructional design adult learning principles and training methodologies.

  • Excellent communication presentation and facilitation skills.

  • Strong organizational and multitasking abilities.

  • Ability to evaluate and analyze training effectiveness and performance metrics.

  • Proficient in Microsoft Office Suite (Word Excel PowerPoint).

• Personal Attributes:

  • Strong interpersonal skills with the ability to build relationships across all levels of the organization.

  • Proactive detailoriented and resultsdriven.

  • Passion for continuous learning and development.

Working Conditions:

• Fulltime position with occasional travel for training sessions or events.

• The role may require occasional evening or weekend hours depending on training schedules.

Remote Work :

No

Employment Type :

Fulltime