Key Responsibilities:
1. CPI System Monitoring & Operational Support:
- Monitor and maintain Bosch CPI integration interfaces for data exchange between SAP and thirdparty systems (e.g. MES traceability platforms logistics providers) to ensure uninterrupted performance.
- Monitor and support the Bosch CPI/CPS integration ecosystem ensuring continuous seamless operation between SAP thirdparty partners and other enterprise systems.
- Track system performance metrics identify risks and resolve errors or performance anomalies using Bosch CPI/CPS dashboards and monitoring tools.
2. Incident Management & Troubleshooting:
- Act as the first point of contact for integrationrelated issues including performance degradation failed transactions data mismatches or connectivity failures.
- Act as the first point of contact for integration and system performance incidents related to Bosch CPI/CPS interfaces.
- Troubleshoot errors related to data mapping transformation logic or communication failures in collaboration with internal and external stakeholders.
- Coordinate issue escalation with thirdparty vendors or technical teams as needed to ensure timely resolution.
3. System Enhancements & Configuration:
- Collaborate with business process owners to identify requirements for system changes or enhancements and implement these changes using Bosch CPI/CPS capabilities.
- Support the design testing and implementation of enhancements or configuration changes in Bosch CPI to meet business or compliance needs.
- Participate in system change requests testing plans and validation cycles to ensure changes align with process requirements.
4. Compliance & Traceability Support:
- Ensure CPI processes support pharma compliance and traceability requirements such as serialization (DSCSA EU FMD) and regulatory reporting.
- Work closely with supply chain compliance teams to monitor integration changes that align with evolving traceability regulations.
5. Documentation & Knowledge Sharing:
- Maintain uptodate technical documentation for all interfaces changes incidents and monitoring processes.
- Ensure technical processes and issue resolutions are welldocumented and accessible for audit and knowledge transfer purposes.
6. Collaboration with Stakeholders:
- Work crossfunctionally with business process owners IT teams thirdparty partners and compliance teams to resolve integration issues and implement system updates.
- Liaise with thirdparty system providers or integration partners to address technical issues facilitate change requests and maintain system health.
7. Testing & Change Management:
- Plan and execute testing for CPI system updates patches and enhancements including unit testing regression testing and UAT (user acceptance testing).
- Ensure changes follow established management processes to minimize risk to live operations.
Required Skills and Experience:
Technical Expertise:
- Proven handson experience supporting Bosch CPI (Cloud Integration Platform) and Bosch CPS (Cloud Process Services) in an enterprise environment.
- Expertise in middleware integration tools and methodologies including REST SOAP IDOCs APIs JSON XML and other common data exchange formats.
- Experience supporting cloudbased integration models and data exchange frameworks.
- Experience with SAP S/4HANA SAP ATTP modules and their integration requirements.
Industry Knowledge:
- Proven experience supporting integration projects in the pharmaceutical supply chain domain including traceability serialization or compliance workflows.
- Familiarity with industry traceability standards such as SFDA and other serialization compliance initiatives.
ProblemSolving & Functional Skills:
- Strong troubleshooting and issue resolution skills with a focus on integration patterns and technical problem diagnostics.
- Proficiency in testing methodologies incident management and monitoring techniques.
Soft Skills:
- Strong interpersonal and communication skills to collaborate with technical teams thirdparty partners and business stakeholders.
- Ability to prioritize tasks manage multiple priorities and meet deadlines under pressure.
- Proactive approach to identifying risks solving problems and suggesting improvements.
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