AssociateSenior AssociateManager Content Operations

At Lilly we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis Indiana. Our employees around the world work to discover and bring lifechanging medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism. We give our best effort to our work and we put people first. Were looking for people who are determined to make life better for people around the world.

Position Description:

• The purpose of the Senior Associate Content Operations role is to partner with brands external and internal partners to ensure the brands content strategy is implemented with quality speed value and compliance across the content supply chain. The Manager Content Operations is expected to be a creative problem solver who supports achievement of the brands goals while always seeking ways to apply the process in a more effective manner. This individual supervises a portfolio of assigned projects for their respective brands and defines oversees and maintains a complete timeline for brand content and projects. They use system tools to improve important metrics (including but limited to throughput velocity speed rework and deviations) across the content supply chain to ensure ontime delivery of quality projects in accordance with the brand strategy. They review timelines and capacity constraints for their given brands. They supervise errors and work solution fixes and technology to ensure accurate measurement of work to be done capacity resources required forecasting and content operations. They are responsible for checking work thoroughly between content supply chain systems and handoffs. They ensure data accuracy and track progress across content supply chain systems. In addition this role is responsible for training and upskilling cross functional teammates on content supply chain systems workflows tasks and results.
• This role reports to the Senior Director Content Operations.

Key Objectives:

• Know Lilly our customers internal and external business partners and our purpose
• Demonstrate deep understanding of your role and associated work information and material flows processes procedures systems and methods across the content supply chain.
• Possess deep technical understanding of existing tools who uses them their tasks workflows interdependencies etc.
• Understand content/project/tactic types associated requirements brand archetypes and model strong knowledge of the content supply chain.
• Maintain deep understanding of project management systems data interdependencies and workflows.
• Develop effective relationships with peers at engaged agencies vendors and internal capabilities across the content supply chain.
• Possess understanding of Lillys compliance standards and quality requirements (e.g. CIQ MLRO processes AI technologies content standards FDA etc. and must be capable of applying these processes and requirements when performing in their role.
• Demonstrate deep knowledge of the unique requirements and considerations associated with supported brands their channel mix and content strategy.
• Make patients lives better accept Team Lilly invite and adopt change and advocate for the organization while getting work done compliantly.
• Accountable for project and workflow management in support of a brands content strategy and backlog across the content supply chain
• Define oversee and maintain an overall timeline for all projects within the brands backlog in partnership with internal and external agency brand review and operations teammates.
• Ensure the timely and successful delivery of projects according to marketing needs and objectives
• Proactively identify and resolve issues before they impact the business
• Train and upskill cross functional partners on content supply chain systems and workflows
• Partner in the deviation process and log deviations using quality management system and pass on to internal quality process department to conduct investigation into why how and how to prevent in future
• Use system tools to optimize team capacity velocity and throughput and coordinate with crossfunctional peers to assess resource capacity and devise solutions to address resource constraints

Basic Requirements:

• Bachelors degree
• 2 years of experience working on projects supporting a regulated industry (e.g. pharma)
• 2 years of experience with capacity and project management systems (e.g. Wrike/Workfront/Jira)
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g. H1B or TN status) for this employment position.

Additional Preferences:

• Teamfirst mindset
• Growth mindset; proven willingness and ability to ingest feedback reflect and learn
• Demonstrated strong verbal and written communication skills
• Validated planning and organizational skills
• Confirmed ability to handle multiple projects at a time
• Record to influence collaborate and work effectively on a team
• Ability to understand implement and guide technical knowledge across technologies systems and workflows.
• Ability to anticipate and resolve problems across systems and workflows
• Ability to establish key relationships with crossfunctional business areas
• Validated ability to instruct cross functional partners tasks systems and workflows
• Experience in Marketing Operations supporting Marketing Operations or a comparable role
• Certification in Project Management
• Product Launch experience
• Experience with project management techniques and software (e.g. Workfront Wrike Scope Deliver Jira Workamajig Asana Trello)
• Experience with promotional approval systems (e.g. Veeva Vault Promo Mats iMarketing)
• Demonstrated passion and the ability to work to meet deadlines
• Skilled at analysis judgment and decision making with an eye toward quality and continuous improvement

Other Information:

• Some travel required 010

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Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa Middle East Central Asia Network African American Network Chinese Culture Network Early Career Professionals Japanese International Leadership Network (JILN) Lilly India Network Organization of Latinos at Lilly PRIDE (LGBTQ Allies) Veterans Leadership Network Womens Network Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico you must be fully COVID19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

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Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age race color religion gender identity sex gender expression sexual orientation genetic information ancestry national origin protected veteran status disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa Middle East Central Asia Network Black Employees at Lilly Chinese Culture Network Japanese International Leadership Network (JILN) Lilly India Network Organization of Latinx at Lilly (OLA) PRIDE (LGBTQ Allies) Veterans Leadership Network (VLN) Womens Initiative for Leading at Lilly (WILL) enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidates education experience skills and geographic location. The anticipated wage for this position is