Service Professional 46850

Description

Join our team

Get ready to be blown away! Our incredible Customer Solutions Delivery team at TELUS is revolutionizing the future by connecting homes and businesses across Canada to our lightningfast TELUS PureFibre network. Were not ones to shy away from groundbreaking ideas and were always questioning the status quo. Our mission is to create a connected world where our customers can truly thrive and were doing it together with our amazing colleagues across TELUS.

Heres the impact youll make and what well accomplish together

You will be the face of our company in the community and a trusted advisor in our customers homes. With your exceptional customer service and expert recommendations you will help our customers fully experience the benefits of our growing suite of products and services. Youll share our passion for leveraging our superior networks and the strength of our team to deliver unmatched value and innovative solutions to our customers homes all while growing our business and customer satisfaction.

Heres how:

As a Service Professional youll be the face and voice of TELUS for our customers. Youll meet with them in their homes installing maintaining and supporting a range of services including security internet home automation TV and home phone. But thats not all You will set your customers up with services provide onsite support and drive future growth for TELUS by highlighting sales opportunities designed to help our customers get the most out of their TELUS experience. With your exceptional customer service skills youll educate our customers facetoface on both new and existing products in their homes all while increasing our sales and customer satisfaction.

Are YOU someone who

• Is passionate about evolving technology and constantly seeks out new developments
• Loves helping others and finding ways to share your knowledge
• Enjoys being part of a team and working collaboratively with others

We need passionate and enthusiastic people who will provide considerate and dedicated personalized customer service that want to start their exciting careers at TELUS.

Whats in it for YOU

We know that our success is tied to the people we hire which is why the rewards of starting your career with TELUS include an hourly wage of $27.20 plus sales commissions annual bonuses and regular increases. This hourly wage includes a base wage of $25.20 with an additional $2/hour for the recognized skill of Aerial Outside Plant Climbing. This is based on acquiring this skill recognized by the company and performing work related to this skill. We will provide you with extensive training to ensure your success in this role. We also offer employee share purchase plans service discounts and additional health and dental benefits. You will have the chance to create a longterm career with a leadingedge team that strongly believes in our social purpose and giving back to the communities in which we work live and serve.

Finally a career youll love with a company you can grow with.

Qualifications

Youre our missing piece of the puzzle!

• You are passionate about providing exceptional customer experiences and thrive in overcoming objections and handling both favourable and unfavourable customer interactions.
• You are driven by solutionsbased selling and enjoy recommending products and services that will make your customers lives easier.
• You have a natural technical aptitude a passion for technology and proficient knowledge of common consumer electronic devices
• You thrive in a collaborative team environment but can also work independently with minimal supervision.
• You have strong problemsolving and analytical skills and can maintain a high level of performance while working under time constraints
• You have a normal colour vision which is required to work with colourcoded wiring
• Youre able to balance a physically demanding workload which includes standing lifting climbing ladders bending crawling in confined spaces and working in a variety of indoor/outdoor environments
• You are flexible and able to work various shifts: days evenings weekends statutory holidays to meet business needs and customer availability with the possibility of working out of town assignments
• Youre fluent in English with a clear and genuine communication style additional languages are considered beneficial
• Your written and oral communication skills are professional
• You enjoy continuous learning and have the ability to learn formally and informally in a dynamic environment
• Can meet applicable testing requirements

Requirements:

• Past customer service and sales experience
• Clean and valid full Class 5 Drivers License or other provincial equivalents a drivers abstract will be needed
• Completed a minimum of Grade 11 Math well need your transcripts and/or diplomas

Great to have:

• Any previous experience and/or education in telecommunications or security would be an asset