Wire Processing Specialist II
Wire Processing Specialist II
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1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Independently review and process enterprisewide real time high value domestic and international wire payments in accordance with federal regulations Wire Policy Standards and procedures.Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Reconcile and balance enterprise wire activity processed through the Federal Reserve Bank and Clearing House Interbank Payments System at the end of the day. Meet scheduled system release time for mainframe application to support completion of the Banks end of night processes. Communicate any FRB deadline extensions to Enterprise Scheduling as wire settlement will also be delayed.
2. Resolve various wire exception transactions (e.g. cancellations deletions reversals returns) requiring manual disposition within the system to ensure appropriate codes are used for accurate client resolution in accordance with FRB CHIPS and SWIFT requirements. Effectively communicate to external corporate clients and internal clients to include Treasury Services.
3. Add update delete account profiles within the wire system REL database while ensuring all documents are complete and authorized in accordance to Wire Policy Standards and procedures.
4. Follow strict authentication and verification processes in accordance with wire policy. Input wire payment instructions and initiates corrective action if needed.
5. Assist external and internal clients with questions related to wire transfers. Provide first level support to research wire issues.
6. Identify and escalate complex issues/concerns to Treasury Services senior staff or management in a timely manner.
7. Follow security and operational control procedures for multiple wire transfer systems.
8. Perform client outreach to advise retail and commercial clients of incoming wire payments.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent related experience.
2. Two years of related customer service experience
3. Ability to understand complex technical concepts through training and selfstudy to include a thorough knowledge of accounting data flow mainframe/client service systems and the various wire channels utilized by the Bank.
4. Analytical and problem solving skills
5. Flexible to work late without advanced notice.
6. Excellent written verbal communication and interpersonal skills.
7. Demonstrate proficiency in basic computer applications such as Microsoft Office software products as well as custom applications and systems.
8. Ability to work and adapt in a fastpaced environment.
9. Ability to multitask and produce errorfree work in a deadlinedriven environment.
10. Ability to accurately transcribe payment instructions from clients with demonstrated 10key experience.
Preferred Qualifications:
1. College degree in relevant field or equivalent experience and training
2. Money Transfer System (MTS) experience
3. Wire Processing or other banking operations related experience
4. Willing to assist during emergency events or inclement weather and may be asked to serve as a mission critical designated associate
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
