Production Engineer - Assistant Vice President
Production Engineer - Assistant Vice President
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Job Description
Job Description:
Job Title Production Engineer
Corporate Title Assistant Vice President
Location Cary NC
Who we are:
In short an essential part of Deutsche Banks technology solution developing applications for key Business areas.
Our Technologists drive Cloud Cyber and Business technology strategy while transforming it within a robust handson engineering culture. Learning is a key element of our people strategy and we have a variety of options for you to develop approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
Having first established a presence in the Americas in the 19th century Deutsche Bank opened its US technology center in Cary North Carolina in 2009. Learn more about us here.
Overview
You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role you will be accountable to resolve user request supports troubleshooting functional application and infrastructure incidents in the production environment. You will work on identified initiatives to automate manual work application and infrastructure monitoring improvements and platform hygiene. Act as eyes on glass monitoring of services and batch preparing and fulfilling data requests. Active participation in incident change and problem management meetings as required.
What We Offer You
A diverse and inclusive environment that embraces change innovation and collaboration
A hybrid working model with up to 60 work from home allowing for inoffice / work from home flexibility generous vacation personal and volunteer days and commitment to Corporate Social Responsibility
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits and educational resources matching gift and volunteer programs
What Youll Do
Provide hands on technical support for a suite of applications/platforms within Deutsche Bank and update the RUN Book and KEDB as & when required
Liaise with Business to understand the issues and provide solutions within a quick turnaround time. Take ownership to create visibility as a critical production support point of contact and guide/mentor peers to manage a highpressure environment
Build up technical subject matter expertise on the applications/platforms being supported including Business flows the application architecture and the hardware configuration
Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3
Conduct real time monitoring to ensure application Service Level Agreements (SLAs) are achieved and maximum application availability and ensure all knowledge is documented and that support runbooks and knowledge articles are maintained
Production engineering role to enhance the technical capabilities of the Production Support teams to create a future operating model embedded with engineering culture in an Investment Banking environment
Skills Youll Need
Strong experience of applying technical solutions to improve the stability of production environments with advanced experience in IT in large corporate environments specifically in production environments or in Financial Services Technology in a clientfacing function
Programming Language Java/ Exposure to full stack java skills
Operating systems UNIX Windows and the underlying infrastructure environments. Middleware (e.g. Message Queue MQ Kafka or similar)
WebLogic Webserver environment Apache Tomcat. Database Oracle( Exaccc Exacdata features MSSQL Sybase No Structured Query Language SQL. Batch Monitoring ControlM /Autosys. Scripting UNIX shell and PowerShell PERL Python
Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana Splunk NewRelic ITIL Service Management framework such as Incident Problem and Change processes and preferably knowledge and experience on GCP
Skills That Will Help You Excel
Good analytical and problemsolving skills
ITIL / best practice service context. ITIL foundation
Ticketing Tool experience Service Desk Service Now
Understanding of SRE concepts (SLA SLOs SLIs) & knowledge and development experience in Ansible automation
Working knowledge of one cloud platform (AWS or GCP)
Expectations
It is the Banks expectation that employees hired into this role will work in the Cary office in accordance with the Banks hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary is $100000 to $142250. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email .
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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive fair and inclusive work environment.
We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.
Required Experience:
Chief
Employment Type
Full-Time
