PT- e-Live Verification Phone Agent
PT- e-Live Verification Phone Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location:
2727 N Central Ave Phoenix Arizona 85004 United States of America- Screenshot of your results for the Computer Specs test Must pass in order to be considered
- Screenshots of your scores for the in your Facial Recognition Assessment Must pass 80 in order to be considered
- Complete your Computer Literacy and Typing Assessment: is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.
- 5:00am11:00am Days Off: Mon/Thurs or Mon/Tues
- 2:00pm10:00pm Days Off: Mon/Thurs or Mon/Tues
- 10:00am4:00pm Days Off: Mon/Thurs or Mon/Tues
- 7:00am2:00pm Days Off: Mon/Thurs or Mon/Tues
- Priority: Friday 3pm10pm
- You must be available to work holidays.
- 25 hours of availability per week
- Friday Saturday and Sunday are required/ 6hours on Saturday and 6 hours on Sunday
- Medical Reimbursement Indemnity Plan Rx Savings Plus Discount Plan Dental Plan Vision Plan Retirement Savings 401(k) Plan.
- Claim sessions for customers doing business with us via Truck Share 24/7.
- Review each session for accuracy while answering any questions the customer may have.
- Determine the proper course of action utilizing instructional materials reviewed.
- Make outbound calls for verification of alternate contacts.
- Communicate with the customer via phone or chat in an efficient and courteous manner.
- Ensure compliance with the UHaul policies in order to retain customer loyalty and prevent the reoccurrence of objections.
- Review telephone mail and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
- Listen to customer concerns documenting them and resolving when able.
- Good listening verbal and written communication skills in bothEnglish.
- Inbound call/phone experience (high volume highly preferred).
- Excellent customer service skills with 1 year of phone customer service experience.
- Technically savvy preferred.
- Logic reasoning time management and facial recognition skills.
- Proficiency attention to detail and interpersonal skills.
- Ability to multitask and assist multiple customers at one time (online sessions).
- Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
- Reasonable and predictable attendance.
- One week of training is instructor led with accelerated classroom education and handson education in small groups. After initial education you will be working independently with additional continued education courses counseling and coaching from the leadership team.
- Class Schedules:
- Tues Wed Fri 9am1pm AZ Time
- Tues Wed Fri 4pm8pm AZ Time
- You must have aquiet private work area.
- Dependent and childcare arrangementsmustbe made as if you were working at a UHaul site.
- All work duties including education must be performed atyour home address.
- If you want to switch or substitute computers at any timemanager approval is required in advance.
- Operating System: Windows 11
- RAM: 16GB minimum 32GB recommended)
- Processor: CPU benchmark score of 6000 minimum 10000 recommended)
- Storage: SSD with at least 5GB free space
- Webcam (external or builtin)
- USB headset (wired)
- Ping: under 100
- Download: 50MB minimum 100MB recommended)
- Upload: 5MB minimum 10MB recommended)
UHaul Holding Company and its family of companies including UHaul International Inc. (UHaul) continually strives to create a culture of health and wellness. Consistent with applicable state law UHaul will not hire or rehire individuals who use nicotine products. The states in which UHaul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. UHaul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.
UHaul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
