Manager Payment Acceptance Technology 137209

Manager: Payment Acceptance Technology

Requisition: 137209
Role: Manager: Payment Acceptance Technology
Talent Acquisition Specialist: William Mtsweni
Closing Date: 07 March 2025

Job Family

Career Stream

Leadership Pipeline

Job Purpose

To lead the payment acceptance technology unit within Nedbank with specific focus on:

• P&L Management of the POS estate across all terminal trading channels
• Implementing utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
• Terminal Life Cycle Management (Alignment to best practiceProcure Maintain Dispose Replacements andPOS Value stream and CVP management)
• Direct management of the Repair centre as well the POS administration team

Job Responsibilities

• Leverage comprehensive market and industry insights to outperform the competitors.
• Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Enhanced the credibility and valueadd of the function.
• Contribute to department budget by providing input to operational forecast.
• Minimise operational costs by managing cost effectively within budget.
• Increase Nedbanks market share and revenue through the Payment acceptance technology function.
• Reduce revenue leakage by optimising revenue collection processes.
• Shortterm results achieved while ensuring longterm growth.
• Optimised/improved organisation systems and processes in ways that delivered productivity gains and service excellence.
• Decisions made in the best interest of the business not just the function.
• Problems solved at the lowest possible level 4.
• Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
• Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Highlight risk by reporting exceptions.
• Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
• Ensure accuracy by implementing preventative and corrective activities.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes procedures and/or systems.
• Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
• Meet reporting requirements by compiling and contributing to reports.
• Make and implement informed business decisions by analysing operational/business reports.
• Optimise productivity by implementing capacity management principles.
• Ensure business continuity by drafting updating and testing Business Continuity Plans (BCPs).
• Manage performance of staff by implementing performance agreements ensuring a clear vision agreeing on goals and objectives providing regular feedback on performance recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and reenforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications NQF Level

Preferred Qualification

• Degree or diploma in related area (finance credit business management administration project management)

Minimum Experience Level

• 5 years at a strategic level plus 68 years at an operational level in a corporate environment

Technical / Professional Knowledge

Behavioural Competencies