Cx Change Manager - Customer Strategy 603133
Cx Change Manager - Customer Strategy 603133
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Job Description
Additional Location(s):USMNMaple Grove; USMAMarlborough
Diversity Innovation Caring Global Collaboration Winning Spirit High Performance
At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and highperforming employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.
About the Role:
Boston Scientific is seeking an experienced Change Manager to drive transformation across our digital marketing customerfacing field teams and customer engagement strategies. This role will be instrumental in ensuring that our commercial organization is aligned with our customercentric strategies leveraging digital tools to enhance effectiveness and ultimately improving the customer experience. The ideal candidate will bring a mix of strategic change management stakeholder engagement clear communication skills and digital transformation expertise within the medical device industry.
Why Join Us
- Be at the forefront of transforming the Boston Scientific Commercial model through field enablement and customer innovation solutions.
- Work in a dynamic crossfunctional environment with high visibility and impact.
- Opportunity to shape how we deliver value to customers and enhance patient outcomes through smarter engagement strategies.
If you are a change leader passionate about driving commercial transformation in MedTech we encourage you to apply and be part of our exciting journey!
Work Mode:
At Boston Scientific we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.
Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.
Key Responsibilities:
Field Team Alignment & Change Management:
- Partner with Corporate and BU teams to better map field mindset attitudes and behaviors when it comes to digital maturity and enablement opportunities.
- Develop and execute change management roadmap to ensure stronger adoption of our Customer Experience (Cx) programs identify broader digital enablement tools and create stronger integration processes with field teams.
Digital Enablement & Adoption:
- Partner to identify technology priorities that can help enhance Boston Scientific field effectiveness opportunities (e.g. Salesforce CRM enhancements AIdriven insights etc).
- Partner with Sales Marketing and IT teams to ensure consistent key performance indicators (KPIs) with the broader business & customer strategies.
Customer Experience Enhancement:
- Collaborate with Commercial and Marketing teams to translate customer insights into field team strategies and tactics ensuring a seamless omnichannel experience.
- Identify field team pain points and build field engagement plans to drive greater utilization and impact with our Customer Experience (Cx) programs.
Stakeholder Engagement & Communication:
- Build strong crossfunctional relationships to facilitate collaboration between Sales Marketing IT and Customer Activation teams.
- Identify other workstreams and commercial leadership teams to help influence and shape customer experience efforts and impact.
Required Qualifications:
- 5 years of experience in Change Management Commercial Strategy or Field Sales preferably in the medical device pharma or healthcare industry.
- Experience working with field teams to implement customer engagement models omnichannel strategies or sales operations transformations.
- Experience and familiarity with digital enablement tools (i.e. Salesforce Veeva etc) and AIpowered insights to drive field effectiveness and impact.
- Proven ability to align crossfunctional teams manage resistance to change and create compelling communication strategies to sales organizations.
- Ability to use analytics performance metrics and feedback loops to continuously improve change management strategies and customer experiences.
Preferred Qualifications:
- Change Management certifications and training such as Prosci (ADKAR) CCMP CMF/CMP or APMG Change Management Certification(s)
Requisition ID:603133
Minimum Salary: $103700
Maximum Salary: $197000
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) see vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training pertinent education including licensure and certifications among other relevant business or organizational needs. At BSC it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for nonexempt (hourly) nonsales roles may also include variable compensation from time to time (e.g. any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt nonsales roles may also include variable compensation i.e. annual bonus target and longterm incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.So choosing a career with Boston Scientific (NYSE: BSX) isnt just business its personal. And if youre a natural problemsolver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!
At Boston Scientific we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion equality and opportunity for all. By embracing the richness of our unique backgrounds and perspectives we create a better more rewarding place for our employees to work and reflect the patients customers and communities we serve.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy the Company will continue to take steps to assure that recruitment hiring assignment promotion compensation and all other personnel decisions are made and administered without regard to race religion color national origin citizenship sex sexual orientation gender identify gender expression veteran status age mental or physical disability genetic information or any other protected class.
Please be advised that certain US based positions including without limitation field sales and service positions that call on hospitals and/or health care centers require acceptable proof of COVID19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company you will be expected to meet the ongoing requirements for your roles including any new requirements should the Companys policies or protocols change with regard to COVID19 vaccination.
#LIHybrid
Required Experience:
Manager
Employment Type
Full Time
