BMV Customer Service Representative
BMV Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to worklife balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indianas 2023 Top Workplaces by its employees.
The BMVs mission is to serve all Hoosiers by providing bestinclass driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation
Role Overview:
Customer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customers knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams you will be at the frontline processing transactions for customers.
Salary Statement:
The salary for this position traditionally starts at$31668.00.
A Day in the Life:
The essential functions of this role are as follows:
- Administer skillstests and evaluate driving skills.
- Assistcustomerswith vehicle/watercraft titles and registration needs.
- Maintain compliance with all laws of the State of Indiana relative to the operations licensure and registration of personal motor vehicles.
- Attend training classes and/or take certification tests as required.
- Maintain privacy of customer and all related records.
- Substitute for Customer Service Representatives as needed.
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
What Youll Need for Success:
You must meet the following requirement to be considered for employment:
- High school diploma or equivalent.
- Must be 21 years of age or older.
- Must possess a valid drivers license for at least the preceding 12 month period.
- Free from atfault motor vehicle accidents that have resulted in death or serious bodily injury.
- Ability to travel up to 20 percent of the time to branch locations training or branchrelated community activities.
- Customer service experience.
- Ability to relate tactfully but decisively to all types of people and situations which may require a calm disposition alertness quick reflexes and patience.
- Must be familiar with the operations of all types of motor vehicles.
- Working knowledge of Indiana driving laws.
- Topnotch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for fulltime employees which includes:
- Three 3 medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account which includes biweekly state contribution
- Flexible work scheduling options including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457(b)account (similar to401(k) plan) with employer match
- Two 2 fullyfunded pension plan options
- A robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation personal and sick leave time off
- 12 paid holidays 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parkingfor most positions
- Free LinkedIn Learningaccess
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
