Aftersales Specialist mfd Projects and Technical Service 1961

Everyones talking about sustainable energy were getting it on track.

We are a company with probably the most experienced employees in our technology field in the world. As a joint venture of Daimler Truck AG and the Volvo Group AB we are responsible for all activities along the entire value chain for fuel cell systems: from research and development to production and marketing for use in trucks and other applications outside vehicles. The goal is to establish cellcentric as a leading global manufacturer of fuel cells contributing to climateneutral and sustainable transportation.

In cellcentric Aftersales you will play a central role in product development and in supporting our customers. You are responsible for the smooth handling of the aftersales process the processing of technical inquiries and the coordination of customer requirements to ensure maximum customer satisfaction.

Responsibilities:

• You are responsible for the processing and coordination of enquiries in the product development process in particular for the preparation and participation in product development committees as a representative of Aftersales and the timely creation and provision of Aftersales input for the product development process;
• You are committed to ensuring that the technical and economic aftersales objectives are taken into account in the product development process;
• Coordinate customer requirements and work closely with suppliers and internal teams to design serviceorientated products;
• You recognise future spare parts requirements and define the spare parts portfolio;
• You recognise the relevance of technical changes for the service organisation and adapt the technical documentation;
• You check and implement technical requirements for new components;
• You ensure that quality and key performance indicators (KPIs) are met in the aftersales area;
• You create training material for customers and partners for product use and maintenance.

Experience and Qualification:

• You are a statecertified automotive technician or have a comparable vocational qualification or alternatively have completed a degree in engineering;

• You have at least 3 years of experience in technical aftersales in the automotive industry;

• Ideally you already have knowledge of fuel cell systems and experience with common systems (e.g. MS Office SAP Codebeamer);

• You are experienced in leading negotiations and have strong communication and problemsolving skills;

• Our values of passion perseverance personal responsibility and trusting cooperation are also the framework for successful collaboration for you;

• You love working in an international environment and speak English as well as German.

Benefits:

• We offer you interesting autonomous and varied activities with corresponding development prospects in a traditional company with a startup mentality in one of the top future industries;
• You will receive a very attractive compensation package;
• With us you can flexibly arrange your working hours work on a mobile basis and also bring your assignment up to 20 days a year from other EU countries;
• We offer you at least 30 days of vacation per year;
• You want a company pension plan private and occupational accident insurance capitalforming benefits Thats what you get from us;
• With us worklife balance is not just an empty promise: we offer you flexible working time models for parents or parttime employees;
• With our comprehensive health management program we support your fitness and wellbeing from regular yoga sessions and an attractive bike leasing option to voluntary health checkups by our company doctor directly at our locations;
• Our restaurant provides you with soul food at a discounted price;
• You will be challenged but also encouraged through a wide range of training and development opportunities;
• On top we offer you exclusive leasing and purchase conditions for MercedesBenz vehicles.

Additional information:

If your heart beats for fuel cells and you are looking for exciting challenges in the field of sustainable and climateneutral mobility we look forward to receiving your informative application documents.

Please apply online only and enclose your CV a cover letter and certificates.

We are particularly pleased to receive applications from severely disabled persons and persons with disabilities of equal status.

Please assign your application to a job requisition. Otherwise the recruiter wont get your application.