Customer Service 3959
Customer Service 3959
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Oxford Instruments we enable the worlds leading industrial companies and scientific research communities to image analyse and manipulate materials down to the atomic and molecular level. With a sixtyyear history and fourteen Queens Awards for Enterprise our worldclass products and technologies are helping our customers to address the greatest challenges of the 21st century.
Join Oxford Instruments as aCustomer Service 2 year contract)specialist in Wiesbaden Germany!
At Oxford Instruments we are pioneers in hightech tools and systems for research and industry. With a rich history dating back to 1959 we specialize in designing manufacturing and supporting cuttingedge scientific instruments and solutions in fields like materials science nanotechnology and industrial applications. Join us in advancing scientific knowledge and technological progress!
As aCustomer Service you will provide administrative sales and service support coordinating the service needs of our customers.Your responsibilitieswill include:
- Maintain customer service records and client details on the company database
- Input orders onto the database and complete all other associated tasks (e.g. licensing sending sales order acknowledgments invoicing etc)
- Handle order amendments in terms of customer communication and updating the database
- Ensure there is close cooperation and clear communication between OI and internal and external customers
- Actively explore and find ways to meet the requirements of the customer and in doing so improve and maintain good customer relations
- Acting as the customers representative within OI. Seeing issues from the customers perspective and representing the customers point of view
- Raising internal purchase orders as required
- Maintain schedule planner allocating engineers jobs if required
- Organise relevant customer training and maintain accurate records
- Support the companys logistics department with product import and export
- Support the department as required with company exhibitions shows etc.
Role requirements:
Qualifications & Skills
- A relevant degree or qualification in business administration.
- Be familiar with import/export i.e. Inco terms and payment terms
- Good knowledge of German and English in both writing and verbal
- Good communication skills and the ability to quickly build good working relationships with internal and external customers across different continents
- Good analytical and multitasking skills with datadriven thinking
- Organised with solid administrative/reporting skills and proficient PC skills including MS Office (Word Excel and PowerPoint)
Personal Qualities
- Adaptable able to flex to needs of team and the business.
- Proactive selfstarter completes activities with minimal support. Initiates actions to develop new and better ways of working using past experience and any mistakes as positive opportunities for improvement.
- Can do attitude Decisive able to work around issues to deliver performance.
- High levels of energy resilience and drive to achieve challenging goals.
- Able to work in a highpressure environment.
- Organized with great attention to detail.
At Oxford Instruments we value our employees and offer a range ofperks and benefits including:
Corporate BenefitsSports MembershipJobRadPensionplan BAVLanguage Courses30 days of paid leave
Join our secure and innovative company with an intercultural working environment flat hierarchies. Beside a competitive starting salary youll have opportunities for career development within our global organization along with a healthy worklife balance supported by the hybrid working.
If you meet these essential requirements and are ready for an exciting career opportunity please apply with your cover letter and updated cant wait to hear from you!
#LIAL1
#LIHYBR
All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin or disability.
Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.
Employment Type
Full Time
