Retail Operations Coordinator
Retail Operations Coordinator
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Job Description
Retail Operations Coordinator Palo Alto CA
Our Retail Operations Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers lives. The team operates in a fastpaced environment and is the engine which drives our company. As a team member you will be supporting daily operations at our Palo Alto location. In addition you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our about a day in the life Learn more on our bloghereor learn about Oval Diamonds fromKellyour SF team memberhere!
The ideal candidate will be able to work a fulltime schedule that includes weekend days. This role is inperson atour Palo Alto CAshowroom.
The targeted budget for this position is $25/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What youll do:
- Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.
- Greet and welcome guests with enthusiasm warmth and professionalism.
- Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.
- Facilitate order fulfillment including preparing and packaging customer materials managing inventory and maintaining an organized packaging area.
- Manage the security of goods and provide expertise on operational policy and procedure.
- Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards including planogram maintenance and updates seasonal rollouts decor and signage maintenance and regular crossfunctional reviews / and organize appointments for pickups resizing and repairs.
- Assist walkin clients by matching them with an available sales representative or schedule them for a return visit.
- Maintain a luxury environment in the showroom and uphold visual merchandising standards including planogram maintenance and updates seasonal rollouts decor and signage maintenance and regular visual merchandising reviews.
- Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.
- Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
Youre a great candidateif you have:
- Robust customer service skills and experience working in a fastpaced retail or hospitality environment preferred
- A dedicated desire to connect with customers solve problems and create lasting positive experiences with each customer interaction
- Excellent written and verbal communication skills
- Strong attention to detail
- An ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- A team player mindset with an ability to work collaboratively and crossfunctionally
- Strong computer and organization skills
- Interest in socially and environmentally responsible organizations and products
What We Offer
At Brilliant Earth were passionate about the employee experience. Thats why we offer an excellent training program and endless opportunities forcareergrowth! In addition we offer competitive compensation anda robustbenefits package including:
- Career Growth.We want to see you sparkle! Through regular 11s with your manager a variety of training opportunities and an annual 360 review process for all employees our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
- Set Schedule.We offer consistent weekly hours and 2 consecutive days off.
- Diverse missionminded team.We were founded to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. Learn more about our impact and team diversityHere!
- Lifestyle Spending Account.At Brilliant Earth were committed to your wellbeing. Enjoycompany reimbursements for eligible wellness expenses such as gym membershipsmassage counseling and more!
- Continued Education.Companysponsored learning in leadership professionalskills diversity & inclusion and access to tuition reimbursement for rolespecific trainings.
- Employee Discounts.As an employee at Brilliant Earth youll receive a generousdiscount on our jewelry.
- Mental Wellness Perks.We offer access to mental health resources such as selfcare appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities.In addition to our giving back programsour teams support local initiatives and spend time together by volunteering.
- Medical Dental and Vision.We offer multiple plans to choose from including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2ndmonth!
- 401k match.We know that saving for the future is important. Thats why we offer agenerous 401k match.
- Paid Time Off.We know its important to recharge and relax youll accrue 3 weeksof PTO in your first year.
- Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life insurance.100 employerpaid.
- PreTax Commuter Benefits.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
Youll receive an email when weve received yourapplication andcan expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!
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More About Us
At Brilliant Earth our mission is to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing without ever compromising between quality and conscience. We are hardworking team players that welcome challenges and rise to any occasion. Our community of collaboration respect and encouragement is fostered by frequent team events crossdepartmental meetings and celebrating our wins big and small. As one of the fastest growing ecommerce jewelers in the world were searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth we celebrate each other our successes the lessons along the way and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex race religion color national origin physical or mental disability genetic information marital status age sexual orientation gender identity military service veteran status or any other status protected by Federal State or local laws. We are committed to complying with all Federal State and local laws providing Equal Employment Opportunities and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process please reach out to us at
Required Experience:
Junior IC
Employment Type
Full-Time
