Marketing and Sales Specialist
Marketing and Sales Specialist
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Job Description
IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
- FAO is committed to achieving workforce diversity in terms of gender nationality background and culture.
- Qualified female applicants qualified nationals of nonand underrepresented Members and person with disabilities are encouraged to apply;
- Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct and to uphold FAOs values
- FAO as a Specialized Agency of the United Nations has a zerotolerance policy for conduct that is incompatible with its status objectives and mandate including sexual exploitation and abuse sexual harassment abuse of authority and discrimination
- All selected candidates will undergo rigorous reference and background checks
- All applications will be treated with the strictest confidentiality
FAOs commitment to environmental sustainability is integral to our strategic objectives and operations.
Organizational Setting
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda
through the FAO Strategic Framework by supporting the transformation to more efficient inclusive resilient and
sustainable agrifood systems for better production better nutrition a better environment and a better life leaving no one
behind. FAOs commitment to environmental sustainability is integral to our strategic objectives and operations.
The Office of Communications (OCC) is responsible for both external and internal communications of the Organization. It aims at making FAOs communications strategic coherent focused and impactful while ensuring effectiveness and efficiency in communicationrelated operations.
The position is located in Internal Communications OCCC and based at FAO headquarters Rome Italy.
OCCC is responsible for internal communications including the management of the Intranet and other internal communication channels and collaborative workspaces created to facilitate communication and coworking among FAO employees through its internal platforms. This includes the management production publication and distribution of corporate content campaigns broadcast messaging and digital signage across its platforms as well as the organization production scripting and direction of allstaff events and any other fora aimed at informing and engaging FAO staff globally.
In addition the Internal Communications branch is responsible for the management and daytoday running of the FAO Shop.
Reporting Lines
The PSA reports to the Senior Communications Officer OCCC and follows corporate standards and procedures established that relate to the management of the FAO Shop. Supervision received is focused on divisional priorities in particular the meeting of timelines and the quality of support given to clients. S/he trains and supervises shop assistants (messengers) in routine operations
Technical Focus
The PSA performs a wide variety of marketing and sales management and support functions contributing to the smooth and efficient running of the work unit and the overall smooth and efficient running of the FAO Shop. The PSA has frequent interaction with staff at all levels within the Organization to respond and manage requests for branded items. The PSA ensures the routine management of the FAO Shop and coordinaes sourcing processing quality control shipping and delivery of corporate branded goods. He/she works closely with internal and external providers and the FAO Shop team to ensure problem resolution and service delivery.
Tasks and responsibilities
Manage opening and closure times (at headquarters and ad hoc popup shop on demand for special events) ensuring appropriate internal communication and related shop assistance on premises. Supervise and train shop assistants in routine operations.
Source suitable corporate branded items in line with FAO procurement rules propose pricing and overhead and manage related retail to colleagues in headquarters and country offices online and inperson.
Identify coordinate and carry out purchasing and inventory daily using independent judgement to replenish stocks as appropriate. Ensure related actions are raised in line with corporate rules and regulations and approved in FAOs procurement and financial systems and/or in liaison with appropriate units in Finance. Monitor weekly and monthly sales volumes and maintain bank liaisons to resolve problems when necessary.
Monitor orders for all sales including reception of goods; perform related quality and quantity controls and arrange for shipping billing and delivery. Order receive unpack and carry out checks to ensure that all specifications branding quantities and other requirements are met including logo conformity with FAOs corporate policy.
Coordinate and arrange physical FAO Shop displays as well as ensure items in stock are catalogued and kept in a tidy and orderly manner.
Liaise internally with FAO staff and offices to network ideas solicit comments and calls to action.
Coordinate appropriate communication materials for promotion to internal platforms ensuring digital catalogue is kept up to date and available.
Prepare and perform market research to improve source or revitalise corporate branded items. Identify potentially attractive items to promote corporate visual identity in headquarters and field offices and conduct analysis of service providers for best value for money.
Identify and liaise with suppliers on a daily basis to ascertain new items orders FAO branding and deliveries. Manage correspondence and contacts with customers and service providers to ensure timely response customer service and delivery.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
Secondary school education and specialization in communications marketing and sales management and/or customer relations
One year of relevant experience in marketing and sales including customer service relations
Working knowledge of English
FAO Core Competencies
Results Focus
Teamwork
Communication
Building Effective Relationships
Knowledge Sharing and Continuous Improvement
Technical/Functional Skills
Excellent communication skills
Excellent practical knowledge of marketing and sales techniques.
Ability to coordinate with internal and external partners
Working knowledge of FAO product and branding requirements as well as of the Organizations procurement rules and standards.
Ability to work with a high level of independence.
Selection Criteria
Working knowledge of Italian
Knowledge of a second language (Arabic Chinese French Russian or Spanish) is an asset.
Knowledge of the Organizations procurement rules and regulations is an asset.
Extent and relevance of experience in marketing and sales and customer service
ADDITIONAL INFORMATION
- FAO does not charge any fee at any stage of the recruitment process (application interview processing)
- Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list
- Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED) a list updated by the International Association of Universities (IAU) / United Nations Educational Scientific and Cultural Organization (UNESCO). The list can be accessed at informationvisit the FAO employment website
- Appointment will be subject to certification that the candidate is medically fit for appointment accreditation any residency or visa requirements and security clearances.
Please note that all candidates should adhere to FAO Values of Commitment to FAO Respect for All and Integrity and Transparency
HOW TO APPLY
If you need help or have queries please create a onetime registration with FAOs client support team for further assistance: IS A NONSMOKING ENVIRONMENT
Required Experience:
Unclear Seniority
Employment Type
Full-Time
