Supervisor - Urology
Supervisor - Urology
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1 Vacancy
Job Description
Aeroflow Health Urology Supervisor
The shift for this position is Monday Friday 9:00 am 6:00 pm EST
This is a hybrid position with the first 60 days being fully in office in Asheville after the initial 60 days it will move to a fully remote format with occasional instances to come onsite to the corporate headquarters in Asheville.
Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patientcentric business model is founded on innovation through technology and cuttingedge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry are among the fastestgrowing healthcare companies in the country and recognized on Inc. 5000s list of fastestgrowing companies in the U.S.
As Aeroflow has grown our needs to curate an amazing employee environment and experience have grown as well. Were working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces thus better the everyday lives of the employees that work so hard to service our patients.
This is a hybrid position with the first 60 days being fully in office in Asheville after the initial 60 days it will move to a fully hybrid format.
The Opportunity
Within Aeroflow the Urology team is comprised of many different roles with all one purpose to provide great customer service to our new and current patients.
The supervisor plays a critical leadership role by managing a team of continence care representatives ensuring highquality patient care and efficient daytoday operations. This position serves as both a decisionmaker and support system for their team handling procedural questions resolving issues and maintaining departmental standards and policies. Flexibility and adaptability are essential as the supervisor will need to respond to evolving departmental needs as outlined by upper management.
Your Primary Responsibilities
We are currently seeking a Urology Supervisor. The Urology Supervisor is typically responsible for:
Daily Tasks:
- Complete daily phone report.
- Ensure team members complete their nonnegotiable tasks from the previous day; address any missed items with accountability measures.
- Be available for realtime support including supervisor calls procedural questions and issue resolution.
- Audit logs of new employees to ensure compliance and quality standards.
- Complete and submit timecards for all direct reports accurately and on time.
Weekly Tasks:
- Monitor and assist any team members who are falling behind in performance or responsibilities.
- Conduct 23 hours of employee audits per week to ensure quality and adherence to protocols.
- Review and follow up on teamrelated processes
Monthly Tasks:
- Contribute to meeting Urology sales goals as well as teamspecific performance metrics
- Participate in ongoing training sessions led by the Vice President Sales Manager and/or Operations Manager. Topics may include new systems product updates and strategies for team development.
- Employee has an individual responsibility for knowledge of and compliance with laws regulations and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Other job duties assigned
Skills for Success
- Strong problemsolving skills and the ability to make effective decisions in real time.
- Excellent communication and interpersonal skills.
- Ability to adapt quickly to departmental changes and evolving priorities.
- Solid organizational skills and attention to detail.
- Proficiency with internal systems and comfort with learning new tools and technologies.
Required Qualifications
- High school diploma or equivalent
- At least 13 years in a supervisory or leadership role
- Excellent leadership and communication skills with the ability to inspire and motivate a team.
- Exceptional customer service skills with a commitment to delivering positive customer experiences.
- Ability to thrive a fastpaced dynamic environment and adapt to changing priorities.
You might also have
- Previous experience with performance metrics audits or process improvement initiatives.
- Previous management experience
- Worked previously in DME medical supply or healthcare field
What Aeroflow Offers
Competitive Pay Health Plans with FSA or HSA options Dental and Vision Insurance Optional Life Insurance 401K with Company Match 12 weeks of parental leave for birthing parent/ 4 weeks leave for nonbirthing parent(s) Additional Parental benefits to include fertility stipends free diapers breast pump Paid Holidays PTO Accrual from day one Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Family Forward Certified
- Great Place to Work Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If youve been looking for an opportunity that will allow you to make an impact and an organization with unlimited growth potential we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
If this opportunity appeals to you and you are able to demonstrate that you meet the minimum required criteria for the position please contact us as soon as possible.
Required Experience:
Manager
Employment Type
Full-Time
