Staff Business Systems Analyst

About Zscaler

Serving thousands of enterprise customers around the world including 40 of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AIpowered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fastpaced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.

Our Engineering team built the worlds largest cloud security platform from the ground up and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint the team has made us and our multitenant architecture todays cloud security leader with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects software engineers security experts and more who are enabling organizations worldwide to harness speed and agility with a cloudfirst strategy.

We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to play a vital role in optimizing our Salesforce platform to support and enhance our provisioning processes. You will work closely with crossfunctional teams including Engineering Product Management Customer Support Sales Engineers and Order Operations to design implement and refine Salesforce solutions that enhance cloud provisioning processes for Zscalers products. This role requires strong Salesforce expertise business acumen and a collaborative approach to deliver innovative solutions that align with business needs. Reporting to the Director Digital Transformation Provisioning you will be responsible for:

• Collaborating with stakeholders to gather and document business requirements related to product provisioning and sales operations translating them into scalable technical solutions
• Guiding and validating the configuration and customization of Salesforce Sales Cloud to support provisioning workflows including creating custom objects fields workflows validation rules and automating cloud provisioning processes
• Streamlining and automating provisioning workflows across Salesforce and Zscaler platforms to ensure seamless deployment of Zscaler products for both presales demonstrations and postsales enablement
• Serving as a liaison between business teams and technical developers ensuring alignment on requirements and providing documentation and training/support for endusers to maximize Salesforce adoption
• Using Salesforce and Tableau reporting and analytics tools to monitor provisioning workflows identify opportunities for improvement and recommend datadriven enhancements

What Were Looking For (Minimum Qualifications)

• 5 years of experience in Salesforcefocused roles with expertise in Sales Cloud and SaaS provisioning or order management workflows
• Proficiency in Salesforce configuration (custom objects fields workflows) and automation of provisioning processes; ability to design scalable solutions supporting sales and order operations
• Excellent communication and stakeholder management skills with the ability to bridge business needs and technical solutions effectively

What Will Make You Stand Out (Preferred Qualifications)

• Bachelors degree in a relevant field
• Advanced degree or Salesforce certifications

#LIHybrid

#LINT1

At Zscaler we believe in innovation productivity and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team and a culture where everyone belongs.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules. For additional information about the federal requirements click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancyrelated support.