Vacancies Technical Service Representative - Northern OH IN - Wood Coatings 44501
Vacancies Technical Service Representative - Northern OH IN - Wood Coatings 44501
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$ 76000 - 84000
1 Vacancy
Job Description
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and longestablished paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
For more information please visit
2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products services equipment and documentation in acquiring new business and in maintaining multiple existing customers supporting Wood Coatings.
Must have experience in Wood Coatings
Territory Area: Northern Ohio Indiana (preferred home base can be located in either state)
Key Responsibilities
- Provide total technical support to customers.
- Problemsolving. Analyzes productrelated issues including onsite analysis and actuation. Performs laboratory analysis of the issues when needed. Communicate with RS Lab and/or the Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Delivers training to customers on the use and application of the company products equipment and documentation onsite at the customers location and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers;
- Gather customer needs and requirements with Sales & Marketing organization to help build customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring with existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff in order to keep and extend the business.
Job Requirements
- Wood Paints & Coatings industry any B2B industry environment customer/ segment profiling
- 3 years of work experience in technical services and support.
- Bachelors Degree in chemical engineering chemistry or related field.
- Skills Problemsolving stakeholder management creating value propositions communication and presentation commercial and business acumen a basic understanding of financial concepts related to sales and cost to serve.
- Strong knowledge of coatings applications and technology and the ability to troubleshoot and provide root cause analysis
Compensation
- The salary range for these skills is $76000 to $annual bonus.
- Excellent Medical Insurance with HSA.
- Dental Vision Life AD&D benefits.
- 401K retirement savings with 6 company match.
- Generous vacation sick and holiday pay.
- Paid Parental leave.
- Active Diversity & Inclusion Networks.
- Career growth opportunities on a regional and global scale.
- Tuition Reimbursement.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID:44501
#LICH3
Required Experience:
Unclear Seniority
Employment Type
Full Time
