CRM Analyst 298777

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution. So if you are a highly skilledCRM Analystlooking to make a real impact on the world join our journey!

The Opportunity

We are strengthening our Nordic Analytics team with a CRM Analyst. This is a critical role on the commercial side of the business driving new business growth and performance in sales.

In this role you will be the enabler of success in our Tele and Partner sales teams by leveraging on our data insights. You will be responsible of our full Sales commission reporting including the responsibility of data and technical setups of automated commission models in Salesforce as well as producing custom reports in MS Excel. In addition to secure a timely and accurate reporting you will also develop the models to steer sales behaviors and adapt the models to changing needs in Sales.

You work in close collaboration with our Nordic Sales managers and KAMs and based on their needs you take action. The role is a combination of hands on work and strategic thinking with a mix of problem solving and Salesforce skills and an ability to understand the sales process and its different steps. You will also be working a lot with the local Nordic Salesforce development team.

Over time you will also take on CRM data analytics tasks outside of the sales commission area conducting analysis and drive recommendations supporting our sales teams. This could cover areas such as lead generation sales prospecting marketing and sales performance.

About the team

The Nordic Analytics team is a small and hardworking commercial team with a history of generating strong growth for the business. We are based in Stockholm and currently consists of 4 people all focused on improving the business based on data insights. We operate across all Nordic countries and all SMB sales channels to deliver on high set growth ambitions. We are given a high mandate to use the internal data to deliver on those ambitions.

DaytoDay Responsibilities

• Ensure timely and accurate commission reports to internal sales agents and external partners
• Ownership of automated commission models in Salesforce including proactively improve models to align sales behaviors in line with strategy and solving issues when needed
• First point of contact for sales commission related questions and issues
• General sales and marketing performance reporting based on CRM and BI data

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:

As a successful hire you

• See yourself as a true doer the concrete business outcomes from your work is what motivates you
• Are hungry to learn and develop
• Have an analytical mindset
• Are structured and have an eye for details but also the ability to understand how different processes are interrelated
• Have a proactive way of working and you enjoy identifying improvements and want to execute the changes
• Experience from reports automation and modern BI tools this would be an advantage
• Advanced Salesforce setup knowledge is also considered an advantage

Skills we cant do without

• You have graduated from a Bachelor degree in Business Finance or similar and a 3 years work experience from a similar role as CRM Analyst
• Hands on CRM data experience preferably with Salesforce
• Strong Excel knowledge
• You have excellent skills in oral and written presentation in English and in Swedish

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Pension plan

• Health contribution

• Health check Every 2:nd year

• Private Health Care Insurance (EuroAccident)

• Parental pay and 12 months pension during parental leave

• Opportunity to hybrid working according to company standard

• Benefit portal with many great offers plus more

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.